Casual Control Center Operator

December 9 2024
Industries Security
Categories Trades, Manual, Operator, Machinist
Calgary, AB • Full time

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a part-time casual position.

Position we are looking at filling:


Part-time Casual 12 hour rotational shifts. Staggered shift timing/rotating monthly between days and nights 0600-1800 to 0645-1845 & 1800-0600 to 1845-0645

Job Benefits

  • We offer wages starting at $22-$23/hr
  • Opportunities to grow alongside GardaWorld
  • Continuing education through GardaWorld Campus
  • Corporate discounts

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check

Apply now!

Similar offers

Searching...
No similar offer found.
An error has occured, try again later.

Jobs.ca network