Director of Hospitality and Support Services

Job Summary

The Director of Hospitality and Support Services is responsible for all aspects of the operation including: staffing, client relations, customer service, resident satisfaction, budgeting, financial management, implementation and ongoing success of resident dining, retail and marketing programs, and catering services.The Director of Hospitality and Support Services must be prepared to work week days and sometimes evenings and weekends.

Now, if you were to come on board as one of our Director of Hospitality and Support Services, we'd ask you to do the following for us:

• Lead the opening of Food and Support Services in a new and dynamic Seniors Living Facility including a state of the art kitchen, resident dining rooms, a full service high-end restaurant and lounge.
• Manage multiple client relations.
• Ensure resident and customer satisfaction.
• Ensure compliance with strict quality assurance, health, safety and environmental programs.
• Ensure the nutritional requirements of the residents are met through menu planning, the development of standardized recipes, and production sheets.
• Monitor and evaluate meal preparation and service to ensure established standards are maintained for both quality and quantity of all meals.
• Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery.
• Hire, orientate, supervise and delegate tasks and evaluate the performance of the food service, maintenance and housekeeping staff.
• Maintain appropriate budgetary and cost controls and provide operational reports to the Regional Director of Operations/District Manager as required.
• Implement and control a Food Safety Plan that incorporates all Quality Assurance measures including but not exclusive to HACCP, WHMIS, and all WSIB/WCB regulations; plus comply with the Company Audit procedures and schedule.
• Maintain inventory control and complete all financial reporting according to the Compass Group fiscal schedule.
• Knowledge of proper cleaning and sanitation procedures for a large scale setting.

Think you have what it takes to be our Director of Hospitality and Support Services? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.

• Post-secondary education with at least 7 years of progressive foodservice management experience in a licensed full-service environment.
• Experience overseeing multi-sites, housekeeping and maintenance services is a definite asset.
• Demonstrated excellence in leading a first class customer-centric hospitality environment.
• Great knowledge of local provincial food premises regulations and applicable health and safety legislation.
• Strong leadership skills and proven ability to supervise and secure the co-operation and engagement of the managed employees.
• Experience in large quantity food preparation, financial planning and food purchasing.
• Demonstrated creative flair for menu planning, preparation and presentation.
• Excellent verbal and written communication and interpersonal skills.
• Proficiency with MS Word, Excel and Outlook.
• Able to work and communicate effectively with the residents and guests.
• Effective team player who works collaboratively with others.
• Canadian Society of Nutrition Management membership is an asset.

• Advanced Food Safety Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).