Resource Manager, Iet - US/canada

Resource Manager

Would you like to lead a team to our customers in the field?

Would you like to be part of our Turbomachinery Process Solutions Product Line?

Join our FSE Team

Baker Hughes Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production, and processing of energy. As a team with integrity, we create value with impactful decisions by effectively connecting ideas and people.

Partner with the best

As a Resource Manager, you will be handling day-to-day management in Calgary, AB with development, direction, scheduling, and staffing of Field Service Engineers (FSEs) for installation and service activities in areas of compressors, gas turbines, control systems, multi-stage pumps, steam turbines and turbo-expanders and other turbomachinery event.

As a Resource Manager, you will be responsible for:

• Promoting excellence in safe working environment, Quality and ensures compliance with applicable EHS & Quality policies and procedures.
• Managing FSE team, developing both technical and managerial skills through training path to achieve certification target and coaching session and ensure FSEs priorities are aligned with the company strategy
• Cooperating on a day-by-day practice with regional Planning / Resources Management structure to cross-fulfil customer requirement, regional Finance teams and maximize utilization of resources and manage budget cost to achieve financial target.
• Coordinating with FS Regional Pool to provide effective support and balanced utilization in respect of Working Time Regulation, fatigue management policy and OT production
• Managing and analyzing the service demand (regional & global) to ensure adequate FSE supply within the reference area or worldwide, in line with activities scope of work
• Guarantying the on time FSEs mobilization through the cooperation with Regional Team, Assignment and Mobilization Specialist to provide FSE's compliant mobilization.
• Ensuring customer satisfaction deploying qualified FSEs for complex and standard Field Service Projects, collecting feed-back to understand assignment appreciation from customer and, eventually, implement corrective actions
• Communicating effectively with team members, P&Ls and AE support personnel during pre-job planning and post outage meetings
• Supporting the hiring process for interviewing and on boarding and ensure resources target is to meet customer commitments and hub / region / operations objectives
• Traveling extensively and perform engagement leadership visits and meet with Customer representatives and team members.

Fuel your passion

To be successful in this role you will:

• Have Associate degree In International Business Program and 1+ years of experience as Planner or FSE coordinator
• Have previous experience as Resource manager within Oil & Gas industry, preferable with Field Service.
• Show knowledge of English spoken and written, is a must.
• Demonstrate familiarity with common PC software tools.
• Demonstrate knowledge in Turbomachinery and Compressors will be a plus

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible schedule: Remote and or hybrid, M-F 8am - 5pm and weekends when needed

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Comprehensive private medical care options

• Safety net of life insurance and disability programs

• Tailored financial programs

• Education Assistance

• Generous Parental Leave

• Mental Health resources

• Dependent Care

• Additional elected or voluntary benefit