Crew Management Supervisor

Job Summary

The Crew Management Supervisor is responsible for overseeing Crew Dispatchers in the Crew Management Centre and leading the unionized employees within the confines of the collective agreement. The incumbent will act as a first point of contact for the Transportation function as it relates to crew utilization and first point of escalation for issues regarding crewing and people management.

Main Responsibilities

Management and Planning of Train Crews

· Ensure crews are called timely, accurately and lead the exceptions

· Ensure all crewing operations are within the regulations and guidelines of the Railway Association of Canada and Federal Railway Act

· Responsible for crew scheduling, record keeping and changing of card applications

· Ensure weekly maintenance of manpower requirements (correlates to guarantees and costs)

· Report crewing concerns across territory to various groups and departments (i.e. Rail Traffic Control, Transportation, Engineering, etc.)

· Plan with Divisional Officers and Chief Dispatchers to ensure train crews are utilized effectively to keep Terminal and Operation fluid

· Identify issues and false information to Senior Managers for investigation purposes

· Prepare incident reports involving crew information to Transportation

Attendance Management

· Coordinate and manage employee book-off calls, ensure proper documentation and timely communicating with management and scheduling teams

· Monitor and analyze book-off patterns, escalating culpable trends to Labour Relations and Management for handling

· Monitor and escalate expiring employee qualifications

· Generate daily reports summarizing AMC interactions, ensuring accurate documentation and analysis

· Maintenance of multiple databases and accurate record keeping that are used to pull statistics regarding overall level of absence and trend patterns

· Collaboration with OHS/WCB and Local Divisions to escalate on duty injuries, short/long term absences and return to work requirements

· Initialize and track the initial stages of AWOL processes for employees failing to comply with OHS standards, Company Direction or are absent without leave

· Will be expected to learn Crew Management Operations and fundamentals in a Supervisory capacity.

General Leadership and Supervision of Unionized Workforce

· Communicate company goals and policies to create clear understanding of direction and expectations

· Conduct investigations per collective agreement and issue discipline in collaboration with function's leadership team

· Develop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching

· Control and uphold the attendance management process and escalate when required

· Responsible for the administration of time off and leave of absence requests

· Respond to Step II grievances escalated by designated Union representatives in conjunction with the Assistant Manager Crew Management Centre

Performance Management, Training and Onboarding

· Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings

· Conduct onboarding conversations to ensure employees are embracing proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently with a focus on cost savings

· Identify and coach performance deficiencies, and act to build required behaviour

· Coach and mentor employees on proper procedural practices, information gathering, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations

· Create job aids to assist employees in understanding local procedures or the implementation of new systems

· Monitor unproductive costs

Working Conditions

The role has works in an office setting with irregular hours, which includes working on weekends and holidays.

Requirements

Experience

Supervisory Work

· Supervisory experience of unionized employees*

o 2 years of work experience in Crew Management Centre*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

· High School Diploma

Competencies

· Shows initiative and empowers others to raise our collective game

· Inspires others with impactful communications and adapts well to its audience

· Initiates, influences and drives organizational changes to enable business transformation

· Makes informed and timely decisions to succeed

· Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations

· Shares timely information within and across functions to get things done effectively

· Addresses risks in a timely manner to eliminate them

· Continuously displays a customer centric attitude in order to improve the customer's journey

· Conflict management

· Time management

· Project management

Technical Skills/Knowledge

· Strong Microsoft and computer skills; especially Excel, Word, SRS, CATS, TOPC, PAP, RTBI, SharePoint

· Comprehensive knowledge of collective agreement as it relates to rest and calling, with the ability to interpret and administer

· Fluently bilingual both written and verbal (English, French)*

*Any knowledge for any of the above would be considered as an asset