Intern, Service Design
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where you'll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!
Canadian National Railway Company (CN) is looking for a highly motivated person to fulfill a full-time (40h/week) Intern, Service Design position in Edmonton, AB from May - August 2025
Job Summary
The Intern, Service Design is responsible for enhancing service design and dimensional tools to better support operational client needs. The role allows the selected individual to explore the many dimensions of the service design and dimensional operating team, learn and apply different business analysis concepts and use their computer skills to improve CN's Service Design dashboards. During the internship, the Senior Manager, Service Design provides guidance and expertise to ensure successful implementation of these projects. The incumbent uses their initiative and communication skills and drives for continuous improvement to ensure the project achieves the agreed-upon milestones.
Major Responsibilities
- Assist in the design and build of the Key Performance Indicators (KPIs) dashboards in Power BI and Tableau
- Collaborate with the different Service Design Managers to enhance existing tools
- Collect the Key Performance Indicators (KPIs) data from multiple platforms for dashboarding and Power BI
- Participate in data collection, analysis, and interpretation to aid in project development, performance evaluation, and regulatory compliance
- Contribute to the preparation of technical reports, presentations, and documentation for internal teams and clients
- Engage in cross-functional teamwork, sharing insights, and proposing innovative solutions to address challenges
- Analyze traffic flows to minimize transit times
- Create or modify Train Service Plans in Service Reliability Systems (SRS)
- Evaluate network obstruction data
- Validate and organize network routing paths
- Perform daily operational tasks to support the department
Requirements
- Advanced skills in Microsoft Office (Access, Excel)
- Looks for opportunities for continuous improvement and takes initiative
- Proficiency in analytical thinking, problem-solving, and the ability to approach challenges creatively
- Adaptability to a fast-paced environment and capacity to manage multiple tasks effectively
- Initiative and eagerness to learn from industry professionals and contribute to projects
- Able to perform well working independently as well as small team collaboration
- Able to organize priorities and meet deadlines
- Knowledge of SharePoint, Power BI, Tableau*
Education
- Working towards a Bachelor's Degree in Computer Science, Information Systems, Data Science, Information and Technology Management, Mathematics, Engineering or Physics
*Any experience/education/skills/knowledge for these above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.