WHO WE ARE

Are you looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join the Housing team. Are you ready to be our Rent Ready Coordinator and make an impact in our community?

Job Purpose

The Rent-Ready Facilitator is responsible for delivering educational courses aimed at preparing individuals for successful renting experiences. This role involves facilitating engaging training sessions, workshops, and seminars that equip participants with essential skills and knowledge for securing and maintaining rental housing. The facilitator will ensure course content is delivered effectively, supporting participant learning and retention.

Duties and Responsibilities

Program Delivery

• Lead engaging and interactive, trauma-informed sessions for groups on topics such as tenant and landlord rights, lease agreements, budgeting for rent, property maintenance responsibilities, and conflict resolution with landlords.
• Actively engage with Community Space guests, promoting participation in rent-readiness sessions and building trust within the community.
• Provide one-on-one guidance to participants when necessary, assisting with housing applications, referrals to supportive services, and connecting them with local housing resources.
• Foster a positive and inclusive learning environment where participants feel encouraged to participate and ask questions.
• Work with program coordinators and subject matter experts to ensure course material is accurate, up-to-date, and compliant with local housing laws.
• Maintain detailed records of attendance, course completion, and participant feedback for reporting purposes.
• Provide direct support/referrals to low-income participants during Rent Ready and Community Space in-reach hours.
• Develop and distribute informational materials for front line workers and participants.
• Monitor and evaluate key performance indicators (KPIs) for the 5 key financial interventions (above).
• Work with partner agencies to support a collaborative approach to Rent Ready in the City of Edmonton.

General and Administrative

• Funding reports and data entry.
• Administrative support.
• Attend meetings with funders and partners.
• Other duties as required

Qualifications

Education and Experience

• Diploma or degree in Social Work, Business Management, Education, Project Management, or other relevant education and/or experience.
• Minimum 2-year relevant employment experience including program development, relevant case management or project management.
• Experience and training in financial literacy or financial empowerment will be considered an asset.
• Experience in facilitation, teaching, or training, particularly in adult education or community programs.
• Knowledge of rental processes, tenant rights, and housing-related financial literacy.
• Candidates holding a Social Work Degree or Diploma are required to be registered and in good standing with the ACSW.

Knowledge, Skills and Abilities

• Strong written and verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills.
• Familiarity and an understanding of Indigenous cultures & history.
• Familiarity with issues of poverty, homelessness, and Edmonton's urban core. As well working with high-risk populations.
• Demonstrate high competency in computer systems (Word, Excel, Outlook, and database programs).

Personal Characteristics

The Rent Ready Coordinator should demonstrate competence in all of the following:

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

• Criminal Record Check
• CWIS Check
• Valid driver's license, satisfactory driver's abstract and proof of $2 million PLPD insurance

Training Requirements

• Conflict to Calm
• Financial Literacy
• Financial Coaching

Role: Contract, Full-time

Position: 1

Wage: from $24.18/hour

Deadline: January 22, 2025