Security Control Room Operator (6 month term)

OEG delivers North America's leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL's three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL's Bakersfield Condors. OEG operates Rogers Place, North America's premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

Reporting to the Manager, Venue Security & Credentialing, and Assistant Manager, Venue Security & Credentialing, the Security Control Room Operators have the responsibility to monitor and control various equipment and systems throughout the control room to ensure safe and efficient operation during normal and emergency situations.

Core Responsibilities and Duties:

• Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
• Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.
• Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources in a concise and efficient manner
• Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.
• Utilize the various department-approved reporting methods to accurately record and log all appropriate incidents and logs as required for normal operations, incident response, and property tracking.
• Work in collaboration with Shipping & Receiving Administrator to assist guests, visitors, contractors, and internal departments with access control.
• Support Event Command as an Event Dispatcher or Event CCTV Operator in a proficient manner.
• Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems
• Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes
• Receiving calls for service and complaints from the public and/or facility staff. Dispatching Security Agents and/or other Rogers Place department staff to address

Does this sound like you?

• You understand crowd dynamics, individual behavior and safety issues
• You are customer service driven
• You have clear and concise verbal and written communication skills
• You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy.
• You are comfortable working on your feet for 12 hours
• You are available to work evenings, weekends, and Holidays in a 4x4 shift rotation
• You are passionate about Sports and Entertainment!

Education, Experience and Skills:

• 1 year of experience in a security control room/dispatch environment
• Possess intermediate level computer application knowledge.
• Must hold a valid security license under Security Services and Investigators Act.
• Current First Aid and CPR certification will be considered an asset.
• Ability to manage critical events and prioritize in an emergency, providing clear direction in operational, safety, and environmental tasks.
• Punctuality, discipline, and sound judgement are critical in this environment.

What's in it for you?

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place - with easy access to the LRT!
• Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com