Product Support Engineer (Pse)

Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team.

This role will report to the Product Support Engineering Manager within the Customer Services Department. This is a key role in supporting internal and external customers, with associated activities to improve the flexibility of Safran Landing Systems' offerings and speed to provide solutions to our customers. You will be involved in the development of On-wing repair schemes, responsible for the management of Technical Events and for communication of technical information to the customer via our Customer Support Network. Communication can range from answering queries verbally or in writing through to presenting solution development to an Airframer or Airline(s).

• Technical Liaison, Engineering Support & Incident management
• Technical Support to Airframers/Customer Service Centers/Airlines
• Customer invoicing for technical support activities
• Maintaining performance indicators for the technical support activities
• Program management support
• Support Engineering, Technical Data & Systems Management
• Spares Engineering
• Support to Technical Publications compilation and review (CMM/SB/SIL)
• Assessment of product performance: Reliability, Maintainability & Supportability
• Life management analysis for continued airworthiness
• Development of Customer Training

• The selected candidate must have an Engineering related Degree in Mechanical and/or Hydraulic Systems Engineering and /or experience in a relevant industrial environment.
• An understanding of Airworthiness regulations and of working in a highly regulated environment
• Knowledge of aircraft and landing gear components and systems operations.
• Must be customer-focused and demonstrate excellent problem solving, communication and team working skills with the ability to influence others.
• Knowledge of customers and Airframer specific requirements would be beneficial.
• Strong technical background together with good data analysis/manipulation, report writing and presentation skills
• Strong computer skills including Microsoft Office suite (Outlook, Excel, Word and PowerPoint)
• Excellent spoken and written English communication skills
• Solid leadership and interpersonal skills

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.
We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.
SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.
At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us!
While we thank all applicants, only those being considered for an interview will be contacted.
The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction. All applicants must meet the following requirements:Minimum age of 18 years. Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations.Safran Landing Systems Canada Inc. is an equal opportunity employer. SafranLS TOR is committed to providing accommodations for people with disabilities in all parts of the hiring process as required under its Accessibility and Accommodation Policy.