Business Improvement Analyst

The Opportunity

The Business Improvement Analyst (BIA) contributes to strategic corporate projects as well as business initiatives that result in improving business processes and increasing the capability of the organization to deliver value to our clients. The BIA is responsible for user stories, requirements, metrics and business readiness. For continuous improvement work, the BIA analyzes issues and then works with IT to develop and implement process solutions for internal and external clients.

Status: Regular, Full-Time, Union
Number of Positions: 1
Pay Grade: 16 ($46.27 - $53.59 per hour)
Location: Open to any of our BC regional offices
Reports to: Leader, Project Management

As a Business Improvement Analyst, you will:

Corporate Projects

• Designs and analyzes problems to understand business needs
• Collect business rules and requirements, develop user stories, and works with project team members, project managers and IT to develop and propose business solutions
• Works with Project Manager to develop and implement project measures and metrics that evaluate success after implementation, or that help make decisions or ensure deliverables within a project’s lifecycle
• Facilitate workshops
• Plans for, measures and coordinates all aspects of project business readiness, working in parallel with IT agile cycles of product development
• Works directly with IT product teams to ensure business needs are met and business priority of needs are understood
• Coaches project team members on analytical skills as needed.

Business Improvement Initiatives

• Identifies improvement opportunities based on strategic plans and priorities. Works with stakeholders to understand operational issues and uses a variety of techniques to gather and validate needs and requirements. Develops business cases and project deliverables and initiates improvement projects.
• Develops technical and process solutions to address business needs and outlines value for client.
• Translates operational requirements into system requirements and identifies and communicates operational impact of technical solutions. Works closely with IT to develop and implement technical solutions.
• Analyses existing processes, procedures and methods and leads the development of new processes through research, facilitation, and collaboration. Ensures control points and performance metrics are in place.
• Assesses impact, risk, and business readiness for changes. Prepares and presents reports and recommendations to leadership and steering committees for sponsorship and decision-making.
• Develops implementation plans that mitigate risk, ensure leader preparation, and address training and communication needs. Leads implementation and works with stakeholders to ensure key decisions are made and deployment issues are resolved.
• Develops, reviews and authorizes educational and instructional materials.
• Assesses and measures the impact, performance, and value of solutions. Captures and transfers learning for future initiatives.
• Documents, publishes and maintains knowledge of processes and improvements.

Knowledge, Skills & Experience you have:

• The required knowledge and skills for the position would be acquired through a relevant degree and 2 – 4 years’ experience in business analysis, or an equivalent combination of education and experience.
• Certified in Business Analyst methodologies, supplemented by Quality Management or process development experience.
• Experience working in a regulated, documented environment.
• Working knowledge of efficient organizational process designs and automated tools, structured business analysis methodologies and relationships to automated functionality.
• Ability to analyze, synthesize, and evaluate information and make effective decisions.
• Ability to translate requirements, options, and impact between Operations and IT and express them as user stories and use cases
• Strong interpersonal skills including facilitation and consensus building.
• Project management skills and experience and demonstrated understanding of project management methodology.
• Proven ability to execute in an Agile environment and support iterative delivery of value
• Ability to gain buy-in and to manage and influence key stakeholders.
• Understanding of quality improvement processes (e.g. Six Sigma, ISO)
• Understanding of the organizational change management ramifications of implementing process change.
• Working knowledge of the Microsoft Office suite of products (e.g. Visio, Word, Excel, OneNote and Outlook) and other business-related software (Acrobat).
• Ability to work independently and as part of a team.
• Excellent organization skills and attention to detail.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2023, Technical Safety BC donated to Crisis Centre BC, Aboriginal Coalition to End Homelessness, BC Wildfire Recovery, PADS, and Rise to Thrive Foundation.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all. 

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at careers@technicalsafetybc.ca.

Please apply online by 9:00AM November 20, 2024. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.

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