Growth Product Manager (12 Month Casual Full-time)

The Opportunity

Technical Safety BC is looking for a Growth Product Manager to accelerate revenue and revenue velocity by leading the development of growth initiatives resulting in sustainable customer conversion and expansion. The Growth Product Manager role is responsible for leading cross-functional teams to identify, implement, and manage growth initiatives, optimize the revenue funnel, apply tactics for customer acquisition, retention and cross-sell. In service to our safety mandate, you will be partnering with senior management to build a sustainable business model, a scalable, efficient market participation & compliance operation, and a level playing field for our clients. Reporting to the Director, Product & Market Insight, this role requires a candidate who can balance strategic oversight with practical execution skills, often needing to experiment quickly and iterate on strategies to discover what most effectively drives product growth.

Status: Casual Full-Time, Excluded (12 Month Term)
Number of Positions: 1
Pay Grade: 19 ($98,500 - $147,800 annual base salary)
Location: Open to any of our BC regional offices (hybrid environment)
Reports to: Director, Product & Market Leadership

Within their assigned product/service lines and client segments, the Growth Product Manager will:

• Identify opportunities to build a more sustainable revenue and service delivery model through re-structuring of fees, improvements to our service delivery model and product innovation.
• Work collaboratively, build relationships, and influence without authority within cross-functional teams.
• Partner with go-to-market teams to increase market participation, drive adoption, reduce churn, and expand customer subscriptions to grow the customer base.
• Utilize client, industry, market and internal research and analysis to identify client needs, safety needs, business needs, and market opportunities. Build product ideas and advocate for product design that improves safety outcomes and client experience sustainably.
• Communicate progress, challenges, and results effectively to both internal stakeholders and leadership, facilitating alignment and transparency.
• Possess an analytical mindset with strong problem-solving skills and the ability to leverage data to make informed, prioritized decisions.
• Work with other product leaders to manage Technical Safety BC’s overall product roadmap.
• Promote upcoming changes with stakeholder groups to ensure they are fully aware and prepared for launch.
• Help client experience support teams manage the product and create features to improve support functions.
• Collect and manage client data to build an understanding of the client organization and the people responsible for technical systems safety.
• Contribute to the development of a Technical Safety BC -wide product strategy, product and processes, and build capacity and fluency with product development approaches across Technical Safety BC.
• Represent and promote Technical Safety BC publicly, cultivate relationships with stakeholders, peers and clients and respond to emerging trends and future requirements.
• Contribute to Technical Safety BC Corporate Initiatives.
• Procure and manage vendors, prepare client proposals and contracts, negotiate and close deals as required.
• Some travel required (up to 25%) to meet clients and employees around the province.

Knowledge, Skills & Experience you have:

• 7+ years’ experience in product management, preferably in growth focused roles such as growth product management, channel marketing or growth marketing experience
• Degree in business, marketing, communications or related field , or equivalent work experience with progressive responsibility
• Proven track record of successfully driving growth and optimizing key business metrics
• Significant customer research, user testing, and/or product analytics experience and expertise
• Product development from ideation to operationalization/continuous improvement, formal project management
• Validating market demand/interest
• Pricing strategy, budget development & financial responsibility at product/service/project level
• Human centered design/design thinking and AGILE methodology
• Understand how strategy drives tactics, and how tactics realize strategy
• Excellent written and oral communicator –proven ability to empathize, engage, present to and persuade people from all walks of life
• Effective in the face of uncertainty/ambiguity, lateral-thinker, willing to take calculated risks
• Tenacious, determined and has grit to persevere
• Sense of humour

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2023, Technical Safety BC donated to Crisis Centre BC, Aboriginal Coalition to End Homelessness, BC Wildfire Recovery, PADS, and Rise to Thrive Foundation.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences.
• Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. We have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply. If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at careers@technicalsafetybc.ca.

Please apply online by 9:00 AM PT November 15, 2024. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.

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