Security Operations Centre Operator

When you have a multi-billion-dollar project at risk, or a valuable asset you need to protect, security comes down to one simple question: who are you going to trust with your keys?. And for almost 50 years, and thousands of companies, that answer is Securiguard. Every day, our customers trust us with billions of dollars' worth of property, and in many cases, their lives.

Our philosophy is simple. We Make People Feel Safe. Our people truly believe they can make a difference, and they do.

At our Burnaby Office, we are hiring for a full-time Security Dispatcher / Operator. This is a key customer service position in the company, responsible for making internal calls to our employees and ensuring their safety and well-being on the field. The Dispatch team is also the first point of contact for all inbound employee calls to the Head Office. You will be ensuring our Security Officers receive quick and efficient support.

What would you do:

• Act as the main point of contact for all security guards and customer contact after hours
• Schedules all after-hour requests
• Dispatch appropriate mobile resources to various sites
• Maintain database records of all Securiguard policies and procedures
• Manage break relief for Securiguard sites
• Ensure employees are checking in every hour or as required
• Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded
• Keep track of ongoing issues, resolving problems with the team and keeping client and personal up to date on progress.

What would you bring:

• Proficient in English, written and oral
• Excellent oral communication skills
• Previous Call Center experience is an asset
• Previous experience working with computers and basic familiarity with the Microsoft Office suite
• Demonstrated ability to work independently with minimal supervision
• Excellent judgment, problem solving and decision-making skills.

Nice to Have

• BC Security License (or ability to obtain)
• Previous experience working with two-way radio systems
• Experience with using Microsoft Excel
• Positive attitude and upbeat/friendly personality.
• Experience with Real Time Adherence (RTA) is an asset.
• Experience with Work Force Management (WFM) is an asset

Employee Perks We Offer:

• Award winning corporate culture -2021 winners of Canada's Most Admired Culture
• Team Building events
• Extended Health and Dental Benefit.
• Employee Assistance Program through TELUS Babylon
• Telemedical access to doctors, therapists, and dietitians

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category.