Supervisor, Service
At SMS Equipment our Service Supervisors are leaders who love being a part of an essential and dynamic team. In this role, the Service Supervisor is responsible for the safe, efficient, and economical operation of the branch. We are looking for a leader who will bring their own insight, experience and positive influence to the team. This position is in Kamloops, BC.
The shift rotation for this position is 7x7 day shift.
The salary range for this position is $105,000 - $115,000. This position is eligible for overtime and the incentive program.
Responsibilities include but are not limited to:
- Oversees shop facilities and service operations by ensuring operational requirements are met by supervising, coordinating and scheduling the activities of trades people. Prepares service quotes for both internal and external customers.
- Supervisory Responsibilities include supporting and developing staff by providing or arranging training on assigned tasks and tracking their training. Review schedules to ensure trades people are allocated correctly and each department has the support they require.
- Customer Service is provided by assisting customers with service information and resolving service problems by providing solutions and following up to ensure resolution. Serves as a back up to the Service Manager with the customer.
Qualifications:
The incumbent will have a minimum of 5 years' experience as a Journeyperson Heavy Equipment Technician. Additional qualifications include:
- Position requires a thorough knowledge of maintenance and repair of construction/mining equipment.
- Minimum of 3 years leadership experience in an industrial environment is a requirement.
- Strong communication skills both written and verbally.
- Strong knowledge of safety regulations, protocols, and best practices.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Demonstrated ability to lead through change and influence outcomes.
- Valid Class 5 driver's licence.
This position is safety sensitive. Below are the current requirements that all candidates need to be able to complete to gain access to their worksite:
- Drug and Alcohol Check
- Reference Check
- Drivers Abstract
At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.
Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest, however only those selected for interview will be contacted.
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plans and RRSP matching