Public Safety Officer - YVR Airport

Are you ready to embark on a thrilling career that combines vigilance, responsibility and a dedication of safeguarding one of the busiest gateways to the world? At Vancouver International Airport (YVR) we are seeking individuals who are passionate about ensuring the safety and well-being of travelers from all corners of the globe. As an Airport Security Professional, you will be at the forefront of aviation security, playing a crucial role in maintaining order, peace and the confidence of those who pass through our airport every day. Join our team and let your commitment to safety take flight in a role that's both challenging and incredibly rewarding.

Securiguard is currently seeking a Public Safety Officer who is dedicated to supporting public safety concerns at YVR - 24 hours a day, seven days a week. The PSO is responsible for surveying the public areas for security and safety issues. These areas include (but are not limited to) the International Terminal Building (ITB), the Domestic Terminal Building (DTB), curbside areas, plus Canada Line and the various parking areas.

You will perform the task of maintaining a safe and smooth running of the daily operation at Vancouver International Airport, the PSO is required to remain calm and respectful manner and when necessary use negotiation skills to de-escalation to solve conflicts with non-physical intervention.

Successful candidates will also receive training for the Security Supervisor position.

Job Duties

• Conduct regular patrols of all public areas of the ITB and DTB, in constant search for trespassers, vagrants, and individuals suspected of criminal activity.
• Utilize negotiation skills and judgments to de-escalate situations, always maintaining non-physical intervention.
• Enlist, when necessary, the assistance of the RCMP when faced with a potential endangerment to the security and safety of customers or employees. This may include assault, theft, threatening behavior, loud and abusive language, or public nuisance.
• In accordance with the Trespass Notice Program, remove persons from the Airport property who are engaging in activities that are determined to be prohibited by the YVR Airport Authority. These activities include, but are not limited to: solicitation, loitering, causing a disturbance, vagrancy. Issue Trespass Notices or verbal warnings as required.
• Respond to operational requirements as dispatched by the Airport Operations Centre (YVR Ops) or the Security Operations Centre (SOC), including but not limited to: vagrants, intoxicated individuals, public disturbances.
• Monitor public area retail stores for suspicious activities and report specifics to the Operations Centre.
• Report unattended baggage to the Security Operations Centre (SOC), secure the area if required, and then await the assistance of a Securiguard patroller.
• Identify and remedy potentially unsafe situations and communicate such events and resolution to the YVR Operations Centre.
• Attend to incidents post-security only when requested by SOC, by the Security Supervisor, or YVR Ops.
• Proactively seek out and address the concerns of passengers in need of assistance. Provide timely intervention, sound analysis, and conflict resolution skills to achieve customer care.
• Assist the Terminal Duty Officer (TDO) in responding, when directed, to situations including but not limited to: washroom alarms, medical calls, intoxicated individuals and security breaches.
• Provide ongoing security risk and threat assessments, and report potential risks or concerns to the day of operations staff.
• Communicate incidents and issues in a timely matter, if there is potential to negatively impact normal airport operations. This may include congestion involving passenger queuing at check-in counters, congestion at security points, or building maintenance issues
• Be responsible for day to day operation of the Airport Watch Program

Qualifications

• Strong Communication Skills - verbal and written
• Ability to work independently under minimal supervision.
• Demonstrate a high level of performance, commitment, and motivation.
• Ability to effectively manage multiple tasks under pressure.
• Excellent computer skills
• Training and Coaching skills
• Ability to problem solve and strong decision making skills
• Physically fit - ability to respond quickly to a variety of incidents on foot

Job Requirements

• Valid Security License with the province of British Columbia
• Restricted Area Identification Card (RAIC)
• Valid Class 5 Drivers License with the province of British Columbia with Clean Drivers Abstract
• Ability to obtain Airside Vehicle Operators Permit (AVOP) - DA
• Ability to work twelve (12) hours, rotating days and evenings (overnight)

About Us

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how it has become one of the largest and most trusted private security organizations in Canada. Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

At Securiguard we are proud to of our award-winning corporate culture, as 2021 Winners of the Waterstone Awards for Canada's Most Admired Corporate Culture, 2021 Silver Finalists in the HR Awards for Excellence in Diversity & Inclusion, and recognized by Forbes this year as one of Canada's Best Employers. To learn more about us and our career paths, please visit: www.securiguard.com/careers-and-training/