Senior Operations Manager

ACML's Operations team is growing! Are you looking for a challenging and rewarding career with Canada's leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE?
With over 50 years of experience throughout North America, Angus Consulting Management Limited ("ACML") is one of Canada's most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHO ARE WE LOOKING FOR?
ACML is actively seeking a Senior Operations Manager located in Vancouver, BC. This position is accountable to support the goals of ACML's Operations Division, to support the management of a portfolio of properties while providing strategic direction to people management and development. The main responsibilities will include, but are not limited to, the following:

Business Focus:

• Key asset in assisting Director in developing the 5-year plan for ACML's Operations Division;
• Act as resource to Directors to develop, validate and refine new initiatives;
• Accountable to operationalize new, innovative initiatives (i.e. support B&T roll-out of procurement tool);
• Oversees the implementation of operational best practices such as quality control and risk reduction programs (i.e., policies, procedures, etc.).
• Supports the overall business of ACML by:
  • Proactively assessing project P&L statements, identifying risk and making recommendations;
  • Proactively develop existing business retention plans;
  • Managing annual contract increases;
  • Assessing client staffing models to drive improved financial outcomes;
  • Assisting Division in understanding project priorities and best "value" for time spent;
  • Working with other Operations Managers to develop multi-year "Action Plans" to drive client success;
  • Leading and managing P3 projects, ensuring alignment with contractual obligations and performance standards.
• Accountable to analyze, detect risks to ACML's business (within purview), report to Director, and determine alternative operational measures to mitigate all risks/impacts;
• Leads, directs the development and delivery of business strategies across a portfolio encompassing multiple clients and multiple sites;
• Reviews, interprets and makes recommendations related to clients' capital and operational budgets and expenditures;
• Management and reporting oversight of and adherence to service agreements, SLAs and KPIs;
• Functions as the Operations' leadership representative on various committees, as required.

• Develop strategies and implement processes (accountability and measurement through quality assurance program) to improve Division's human resources-related effectiveness including: recruitment; retention; training; career development; and succession planning);
• Develops and fosters the growth of direct reports through mentorship, skills development, training and coaching.
• Overall accountability for team deliverables; provides support as required; holds management team accountable; ensures the team is working cohesively;
• Ensures that team maintains a deep knowledge and understanding of facilities management in order to lead/direct staff and external service providers;

• Develops/maintains client relations; ascertains long-term client needs/goals;
• Meets with clients to obtain facility performance updates, provide advice on facility enhancement and recommends solutions to complex issues;
• Promotes ACML services and new business initiatives;
• Evaluates and approves site goals/objectives developed by teams; provides guidance in development/management analysis of operational plans and effective communications;
• Oversees implementation of transparent tendering process; supports negotiation process, as required;
• Oversees implementation of client programs; executes effective actions to meet/exceed expectations, commitments and service delivery; obtains client feedback and utilizes for process improvement;
• Review/approve site monthly reports and business plans in the context of performance objectives and client deliverables;

• Minimum 15 years related/progressive facilities maintenance and operations management experience;
• Post-secondary degree/diploma in a relevant field of study (e.g., Engineering, Facilities Management, etc.); or a professional designation as a Certified Engineering Technician/ Technologist (CET); or a professional engineer licensed in Canada (P. Eng.); or combination of education, training and experience;
• Strong understanding of building systems, such as but not limited to: mechanical, electrical, life safety, architectural, envelope, IT and effective/proactive facilities maintenance and operational principles.
• Ability to navigate complex contractual agreements and ensure adherence to performance metrics.
• Project management experience; demonstrated ability to effectively manage from design to hand over;
• Knowledge/understanding of Occupational Health & Safety Act; building/fire/other codes and applicable standards/regulations pertaining to facilities maintenance and operations;
• Proven experience in managing P3 projects within the facilities management sector is an asset.
• Strong communication/presentation skills (verbal and written); ability to excel in a team environment;
• Critical, logical and strategic thinking/analysis;
• Proven ability to plan, organize, prioritize and implement;
• Advanced proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook).

WHY SHOULD YOU APPLY?
We work hard to find the right people and provide opportunities for them to flourish.

We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website https://acml.ca/careers/.

If you're as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.

We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

ACML is now a CBRE company. Please refer to the CBRE Global Recruitment Privacy Notice

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our Accessibility Policy