Client Partner, Psychological Health & Safety

1. Design, develop, implement, and evaluate new and existing PHS management systems to assess and address key psychosocial factors impacting workforce mental health.
2. Provides leadership in the development and implementation of strategic and operational initiatives designed to support staff and medical staff in nurturing their self-care, well-being, and total health.
3. Designs, develops, and recommends new and innovative models for PHS service delivery to meet the needs of staff and medical staff.
4. Analyzes existing systems and processes and makes recommendations to optimize assessing and addressing key psychosocial factors impacting workforce PHS.
5. Partners with senior leaders and teams in designing and implementing change processes that engage stakeholders appropriately from initiation to integration of the change.
6. Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams by training and supporting leaders in how to host psychologically informed conversations.
7. Delivers best in practice resilience training for staff, medical staff, teams, and leaders by leading the development, implementation and maintenance of competency-based learning programs and continuing education of staff, integrating these with practice standards.
8. Facilitates team development, and changes in group norms, values, and culture; identifies and uses instruments and surveys to analyze individual and group behavior; partners with clients in identifying possibilities for improvement; provides coaching supports to leaders towards increasing success in change integrations.
9. Collaborates as directed with key provincial and regional committees.
10. Meets with stakeholders to facilitate consensus, consultation, and the sharing of information; liaises with consultants, vendors, other health care entities and external agencies.
11. Keeps current on the interpretation and application of National Standard of Canada for Psychological Health and Safety in the Workplace (the Standard), relevant articles standards, practices, and protocols.
12. Collaborates with colleagues at other health authorities to support implementation of provincial PHS programs.
13. Represents the PHS department on selected internal and external technical committees as required and provides status reports to leadership.
14. Coordinates and leads project teams for the development of new training, processes, and tools to enhance PHS services delivery. Ensures project deliverables are completed on time and on budget, as identified in the project plan.
15. Provides leadership to external vendors or project team members as required.
16. Remains current in the practice of organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
17. Evaluates PHS services ensuring interventions meet client satisfaction.
18. Other relevant duties and responsibilities as required.

Education and Experience

Master's Degree in Psychology, Organization Development, Leadership, Adult Education, Behavioral Science, or other equivalent education and training.

Five years' recent related experience in psychological health and safety, organization development and/or leadership development in an intermediate to large size organization. Preference will be given to candidates with work experience in healthcare settings.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of psychosocial factors impacting personal well-being and organizational health
• Demonstrated knowledge of organization development theory and applications.
• Demonstrated group facilitation skills in an organization development role.
• Demonstrated knowledge of leadership and team development
• Demonstrated knowledge of adult learning strategies and methodologies
• Demonstrated ability to initiate, lead, analyze, organize, problem solve and prioritize.
• Demonstrated expertise in conflict management.
• Demonstrated expertise in project management, particularly of change initiatives.
• Working knowledge of applicable regulations, legislation, policies and procedures.
• Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, data base and CD ROM.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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