Mining Product Support Representative

At SMS Equipment, our Product Support Representative - Mining, is responsible for supporting after sales product support activities, through specialized technical knowledge / product applications and integration with the customers operations. The Product Support Representative - Mining is accountable to establish and maintain strong, long-term, professional relationships with customers and manufacturers, help to solve technical problems, and generate customer solutions as a value-added supplier to their assigned customer base. This position is in Tumbler Ridge, BC.

The salary for this position is $50,000 plus commission.

Responsibilities include but are not limited to:

• Own the customer relationship for product and services, for assigned client base, and act as their main point of contact.
• Provide detailed parts and service proposals to meet customer specific requirements.
• Act as a technical resource to customers by providing a deep understanding of product workings and applications, as well as product limitations and non-traditional product / package use.
• Inform and showcase new technologies and improvements to the product line.
• Provide customers with manuals for parts, equipment, and delivery.
• Regular travel to customers to maintain SMS presence and visibility.
• Assist in getting new customers set up with systems such as KomTrax and VHMS.
• Maintain accurate customer equipment information within CRM or ERP systems.
• Interact daily with shop and field employees to ensure they have the resources available to meet customer expectations.
• Coordinate all service, warranty, billing, and equipment performance issues to the appropriate SMS leader.
• Report regularly and makes recommendations as to how to improve product offerings to see continued product improvements.
• Act as the customer voice within the local branch operations, searching for valuable solutions and partnership enhancing activities.
• Lead monthly JoiFUL meetings with assigned customers and all other strategic meetings.
• Work with the Customer's Planning departments to understand future demands, with intent to align SMS's service and parts supports with customers expectations.
• Contract Management related to conditions applied to the contract ensuring both customer and SMS fulfill all required items per said agreement.

Qualifications:

The successful candidate will have a minimum of 5 years experience in Industrial Sales as well as experience in the heavy equipment business and familiarity with large mining equipment. Additional requirements include:

• Post Secondary education in Business/Mechanical/Technical education is considered an asset.
• Proficient with Microsoft office programs and have experience navigating CRM systems.
• Must be self-motivated and proactive in keeping abreast of cutting edge technology and best practice pertaining to the Company's products and services; enhancing expertise, performance and bottom line productivity.
• Proficient communication skills in dealing with customers and O.E.M.s.
• Skilled in generating innovative ideas, strategies, and solutions to address complex customer challenges effectively.
• Proficient in setting ambitious yet achievable objectives that align with customer needs and SMS Equipment's resource capacities.
• Experienced in interpreting and clearly communicating the nuances of contractual agreements to ensure mutual understanding and compliance.
• Flexible and willing to travel as required to fulfill business needs and exceed customer expectations.
• Knowledge of data collection and management would be asset.
• Valid Class 5/G drivers' license.

As part of our recruitment process you may be required to complete the following:

• Drug and Alcohol Check
• Pre-Employment Medical Questionnaire
• Reference Check
• Drivers Abstract

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan and RRSP matching.