National Account Manager

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country's largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

Who we're looking for:

Reporting to the Director, Partner Retail Sales, the National Account Manager will build strong and collaborative relationships with our external retail partners to drive Rogers business objectives.

What you'll do:

• Nurture Key account relationships within the National Retail Account to support Rogers, Fido and chatr

• Work with retailers to develop and execute a strategy to meet or exceed sales, and performance objectives for all three brands

• Manage quarterly budgets for the accounts , including sales forecasting and operating budgets for  assigned retailers

• Design and develop promotions to maximize Rogers/Fido/chatr wireless’ market share within assigned accounts

• Work with regional teams and national training team to provide on-going sales training and coaching at store level

• Resolve head office and account customer issues and concerns

• Constantly strive to improve existing relationships with Head Office and Retail Sales staff.

• Collborate with internal departments to facilitate account needs

• Coordinate and develop co-op marketing and sales programs

• Maintain updated competitive landscape knowlege in order to effectively manage the account

• Other duties as assigned

What you bring:

• Minimum 5 years wireless experience with 3-5 years’ experience in a sales/account management environment

• Strong interpersonal, communication and time management skills

• Ability to build rapport and collborate with others within the company and externally

• Understanding of consumer behaviour and industry trends

• Excellent active listening skills

• Strong negotiation skills

• Strong MS Office skill

• A full BC Drivers Licence

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary and commissions

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

  • A Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

  • Homewood employee & family assistance program o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

A 15-minute phone screen with your recruiter, an interview with Hiring Manager. Best of luck!

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC
Travel Requirements: Up to 75%
Posting Category/Function: Retail (Store Management / Corporate) & Dealership & Distribution
Requisition ID: 316545

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience