Program Coordinator II

Requisition ID: 42481

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
The Street Use Coordinator is responsible for program coordination, administration and compliance of relevant by-laws related to permitted, licensed, and programmed activities on City street right-of-way. The position is a key contact for members of the public, and those involved in vending and programming activities. The position inspects, administers, and enforces terms of permits and by-laws to ensure that regulated activities conform to department standards and that use of City street space does not cause danger or inconvenience to the public. Engagement and communication with businesses, internal and external groups, and business associations.

The position reports to the Technical Supervisor-Engineering and works closely with staff within Engineering Services as well as other groups within the organization such as Planning, Urban Design and Sustainability. The position also consults and works with key business stakeholders (e.g., service vendors, contractors and consultants) and representatives to ensure that their requirements are well understood and addressed.

This position may be required to work evening and weekend shifts as operationally required.

Specific Duties & Responsibilities

• Responsible for the outreach, education, documentation, and enforcement of on-street vending programs and related activities, including interpreting and explaining specifications, rules and regulations, identifying and resolving problems, responding to complaints, and ensuring remedial action is taken.
• Examines and analyzes preliminary and detailed design drawings submissions with regard to the Street Vending By-law, Street & Traffic By-law, and City Policies.
• Coordinates the processing of applications through various City departments and outside groups involved.
• Engages with program participants to suggest options, opportunities, and recommendations for licensed use of public space and compliance with various street use programs;
• Conducts site checks and inspection of on-street programming including conformance to and enforcement of permits and by-laws, and responding to public enquiries.

• Communicates and completes correspondence, including handling complex inquiries, with the public, other City departments and officials.

• Provides advice and direction and checks the work of junior staff; assists with training new staff.
• Organizes and attends meetings with businesses and/or their representatives to resolve conflicts, and to ensure compliance with by-laws and programs.
• Creates and maintains records and reports relating to field inspections, communication, and construction activities, enforcement action, and including taking photographs
• Other duties/responsibilities as assigned

Qualifications

Education and Experience:

• Completion of a diploma in civil engineering technology, public relations, or community planning plus considerable related experience or an equivalent combination of education and experience
• A current and valid Class 5 BC driver's license

Knowledge, Skills and Abilities:

• Considerable knowledge of program functions, regulations, procedures, policies and by-laws around transportation, mobility, on-street vending and street space to ensure safe use of the public realm
• Effective organizational, problem solving and time management skills
• Excellent communication and interpersonal skills including confidently interacting with public through phone, email, and in person
• Ability to plan and coordinate program activities, recommend strategies and processes related to the work.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to exercise tact and good judgement in dealing with others
• Ability to supervise a small group of subordinates engaged in clerical and inspectional and regulatory work, and to participate in the work of Street Use Inspectors as required
• Ability to work independently, with little or no supervision, in a fast paced environment with multiple and competing deadlines;
• Ability to work collaboratively in a team environment and adapt to changes in the workplace
• Ability to handle a large volume of work with accuracy and efficiency in an environment of frequent interruptions;
• Ability to interpret architectural and engineering drawings, and specifications, with an ability to determine accuracy of layout and construction through inspection
• Ability to manage change, resolve conflicts, and focus on details, while maintaining a balanced high-level view of an assignment.
• Ability to make on-site technical recommendations based on established principles and practices
• Excellent record keeping including creation, filing, and maintenance of electronic records
• Proficient in the use of software applications and databases such as MS Office, Access, VanDocs, GIS and Visio
• Ability to work outside in adverse weather conditions

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 - 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Regular Full Time

Position Start Date: March, 2025

Salary Information: Pay Grade GR-023: $40.34 to $47.62 per hour

Application Close: January 31, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.