Program Coordinator

Type of position: Regular

Your future role on our team

BBA Refinery is looking for a full-time Coordinator who is bilingual in English and French, to join our growing team in our Vancouver head office. As part of our Client Experience team, the Program Coordinator will, on behalf of their clients, ensure successful delivery of client-facing and in-house programs and events anywhere in the world where we do business.

An overview of your mandates and responsibilities

• Proactively liaise with clients and their team members to be sure expectations are set and met, and that their programs are successful
• Manage logistics such as event planning, materials procurement and production, shipping and a million other details that will contribute to a five-star client experience
• Assist with program schedules, resourcing, consultant work orders and invoices and client contracts
• Travel within the lower mainland and outside of Vancouver may be required infrequently to assist with onsite event coordination and support
• Travel within the lower mainland to investigate venues, shop for supplies and attend client meetings will be required
• Packing, lifting, and carrying items that weigh up to 25 lbs without assistance will be required in this roleWork closely with our team to plan, communicate, and execute projects not only within budgets and timeline but with impeccable quality and level of service
• Contribute to the ongoing enhancement of virtual program design, development, and delivery
• Support the development of outstanding facilitation-ready visual aids and supplementary documents
• Coordinate, pilot and adapt new program experiences as required
• Provide support to facilitators during virtual workshops on platforms such as Zoom, Webex, and Teams (i.e. breakout rooms, file transfer, etc).
• Ensure accurate and timely development of all technical support requirements to support best-in-class virtual facilitation.
  

Do your qualities and values match our corporate culture?

• Rigour and ethical
• Results-driven
• Thirst to learn and excel
• Constantly seeking sustainable and agile solutions
• Caring mindset that puts people first
• Sense of equity and inclusion
• Eco-mindful
• Strong commitment to health, safety and well-being.

This role may be right for you if

• Two to four years' experience in a similar role, preferably doing client-facing project work
• Client-focused - you have experience delivering exceptional service
• Detail-oriented - your attention to detail is scary good; you literally think of everything
• Tech savvy and very comfortable with Excel, PowerPoint, Word, Teams, and Zoom
• Highly adaptable and can excel in ambiguity
• Committed to continued learning for your own development and in service of improving our programs.
• Able to manage and deliver on multiple priorities within challenging and changing time frames
• Above all else, holds themselves accountable
• "Can-do," proactive attitude; you'll take the initiative to get stuff done
• Organized, for yourself and for the benefit of others
• Great teammate - you'll pitch in to help others to achieve team goals
• You are fully bilingual in English and French
• You are interested in pursuing a Project Management designation
• You learned about what we do, how we do it and who we are by checking out our website at www.refineryleadership.com.

What We Can Promise You

• Challenging work that delivers game-changing results for our clients
• Opportunity to learn and grow in the company and to help others do the same
• A collaborative, friendly, supportive, and fun group of co-workers
• Flexible work arrangements
• Competitive compensation and benefits, performance bonus program, a calendar of social activities and a variety of other miscellaneous perks.
  

Interested?

Tell us about yourself in a cover letter that accompanies your resume - please don't skip this part but do feel free to think outside the CV template! If you're in need of a little inspiration, consider responding to the following question(s):

• Tell us about a memorable learning experience that you can recall, that's resulted in a perspective/behaviour shift for you. What was it about that experience that was so memorable? What has been the impact of that learning on your personal or professional life?
• What's something you think you would like to practice doing (more of, less of, or differently) in service of your own development?
  - Be thoughtful with this one.If you end up on the team, we'll be holding you accountable. We take this s*** very seriously!
• What does great leadership look like to you? If you had a magic wand and could instill one quality in all leaders so the world could be a better place, what ONE quality would that be?

At BBA, you get many benefits

• A collaborative team that shares its ideas and knowledge
• Agility and listening: your ideas are transformed into concrete initiatives
• Opportunity for site work: an amazing career accelerator!
• Participation in our firm's major projects up to 2030:
  - Our Toward Net Zero plan and our ESG promise
  - 35% of women on our team
  - and much more!
• A caring environment where everyone's ideas are listened to and there is no perception of hierarchy
• A collaborative culture among various departments and with our operations clients
• Friendly, eco-mindful and high-tech workspaces
• Access to an annual bonus program for all regular employees
• Pension and insurance plan
• Committees involved in important causes: diversity, social commitment, etc.
• An inclusive culture that values diversity, respect and openness.

We believes inclusion enables diversity to thrive and believes that diversity in all its forms adds value to BBA Refinery and its stakeholders. Folks with diverse backgrounds, lived experiences, and different perspectives are strongly encouraged to apply. Also, while we'd love to chat with everyone, please note that we will only follow up with candidates who have the relevant skills and experience to be successful in this role.

About BBA Refinery

Refinery Leadership Partners is an operating entity of BBA, Inc. We're an international leadership development and consulting firm. Our bold approach to organizational development is a cross-pollination of academic research, behavioural principles and customized learning experiences. We're a highly skilled, passionate group of people who share a natural curiosity and drive for our work, as well as a desire to develop our clients and ourselves. We know most people don't unleash their full potential because they are unable or even afraid to dig deep and challenge their own perceptions and beliefs. We support leaders to create meaningful work environments that enable people to come to work and fully engage. We do this for personal reasons: We believe everyone has a better, healthier, stronger version of themselves that is just waiting to be unleashed upon the world, and we want to help make that happen.

Reality check!

Those who have observed the way we work, as well as those who have experienced our passion would describe what we do at Refinery as fun—and they wouldn't be wrong! However, it's important for us to stress how seriously we take this work and the level of commitment required to design, develop and deliver learning that has a real impact. In other words, we run a very tight ship to be able to deliver our work so it does appear seamless, at an exceptionally high-quality level. A critical part of being committed to 'the work' means living it personally, which is not for the faint of heart. Living our work means acknowledging that we're all human and imperfect; it means holding yourself accountable for ongoing personal development; being open to stretching outside of your comfort zone in service of growth; giving and receiving regular feedback; nurturing curiosity; and always welcoming diverse perspectives—be it in a formal meeting or your inner monologue.

About BBA
For over 40 years, we've been pushing the boundaries of engineering to serve our clients in the Energy and Natural Resources sector. At BBA, we develop innovative, flexible and sustainable solutions, from strategy to execution. BBA is one of Canada's leading private consulting engineering firms, focused on practice (PCB), with a network of 18 offices. Our teams work closely to deliver projects that shape tomorrow's industry at the local, national and international levels.

Our goal is to ensure a diverse and inclusive work environment. We do everything we can to build a workplace where all of our employees want to excel and where they feel respected, heard and valued. Every day.

Our people's passion and excellence make BBA one of Canada's Best Managed Companies.
We have unique talents, and we're committed to providing a workplace where you can be yourself. Job postings are written in gender-neutral language.
Learn more about us by visiting our LinkedIn page and join the networks of our talent attraction specialists to speak with them directly.