Security Attendant I (Shelter Attendant)

Requisition ID: 42995

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
The Security Attendant I (Shelter Attendant) is an auxiliary, seasonal position (October 2024 to April 30, 2025) and reports to the Security Coordinator. The Security Attendant I (Shelter Attendant) position is responsible for frontline service for the Evelyne Saller Centre, Temporary Winter Shelter. The Security Attendant I (Shelter Attendant) staff work with other centre staff as a team and are responsible for maintaining a safe, secure, and welcoming environment for individuals who are homeless to access shelter space. The Shelter operates for the purpose of providing overnight shelter to vulnerable populations who are homeless and may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.

This position delivers shelter services in a calm professional manner by de-escalating situations, dealing with crises, responding to fights and monitoring shelter guest behaviour. The position is responsible for monitoring shelter access, enforcing policies and procedures, performing routine janitorial duties, and maintaining records and reports including incident reports and shelter attendance reports. Incumbents must be available for overnight shifts, including weekends.

Specific Duties and Responsibilities

• Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members.
• Works tactfully and compassionately with individuals who may be drug/alcohol addicted and/or isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
• Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
• Enforces shelter policies and procedures in a calm, clear and compassionate manner
• Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors
• Work cooperatively with other service providers/agencies including other shelter providers, outreach workers, and 911 services including Police, Ambulance, and Fire as required
• Monitors access to the shelter and makes rounds of shelter and all accessible public spaces in the facility on a regular basis
• Operates security equipment as required, including 2 way radios and CCTV camera equipment
• Maintains paper and electronic records including incident reports, log book, and shelter attendance reports
• Performs routine janitorial duties as required
• Administers basic first aid and maintains applicable records.
• Makes referrals to community agencies as needed.
• Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as per the Centre's procedure

Qualifications
Education and Experience:

• Completion of Grade 10 or equivalent
• Experience in a security position, combined with experience working with vulnerable populations preferably in a social service setting
• Occupational First Aid Level 1 is preferred
• Basic Security Training (BST) level 1 would be an asset.

Knowledge, Skills and Abilities:

• Excellent conflict management and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors
• Ability to exercise excellent judgment and to do so independently when required
• Willing and able to enforce policies, procedure and rules in a firm and compassionate manner
• Understanding of and commitment to homeless populations who may also suffer from issues related to addiction, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization.
• Excellent verbal communication skills
• Excellent decision-making and problem-solving skills especially in volatile, disruptive and emergency situations
• Good writing skills and ability to use MS Office applications for report writing and communications

Record Checks

• A Police Record Check is a requirement of the position. A clearance requires the absence of any criminal charges or convictions related to this position.
  

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: February 2025

Position End Date: April 2025

Number of Vacancies: Multiple

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: January 13th, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.