Requisition ID: 42402
Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world's most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The VCT Systems Support Technician provides support for VCT business systems, including cloud-hosted Point of Sale (POS) and Mobile Ordering, Event Business Management System (Momentus), Scheduling, SharePoint, as well as implementing the upgrades and maintenance of VCT systems.
This role is responsible for maintaining, investigating and resolving hardware and software issues, updating and testing software, data entry, generating reports, updating documentation, and participating in the investigation of proposed hardware and software acquisitions. The position assists with implementing business solutions and supporting process improvements.
Considerable independence of judgement is exercised in maintenance functions but advice and assistance is received from technical specialists and vendors on the more complex technical aspects of the work. Work is reviewed for accuracy, adherence to administrative requirements and standards, and the effective application of technical skills.
Specific Duties/Responsibilities
Minimum Qualification Requirements
Education and Experience:
Completion of certificate program or degree in information technology or related discipline at a technical institute or community college, or a related field supplemented with industry certifications in desktop support, plus sound experience in troubleshooting and support in a changing environment; or an equivalent combination of training and experience.
Knowledge, Skills and Abilities:
Business Unit/Department: Arts, Culture and Community Services (1200)
Affiliation: CUPE 15 Non Pks
Employment Type: Regular Full Time
Position Start Date: November 2024
Salary Information: Pay Grade GR-025: $43.78 to $51.70 per hour
Application Close: September 26, 2024
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.