The IT Service Desk Analyst provides basic to moderate technical support and exceptional customer service to all employees of Irving Oil. They are the single point of contact for all issues and requests and interact with employees in various ways, including phone calls, chats, emails, and in person. As the face and voice of IT, this role provides a positive attitude and willingness to help employees get back to work as quickly as possible by providing excellent first call resolution, while actively escalating employees' needs when necessary. Please note that this role requires shift flexibility. This is a fixed term role ending on June 15, 2025.
What We Offer:
Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Hybrid Work Model – Allows for a blend of in-office and work-from-home days
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Your Skills:
Your Experience:
#LI_Hybrid
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Information TechnologyJob Requirements - Education
Diploma / Certification: Information Technology