Technical Analyst, Isi
Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River-Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you're curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.
As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside support in a multitude of environments, which includes working with senior leadership. Our team is looking for a strong communicator who thrives on change who can provide tailored support to each customer, while being comfortable with a wide range of technologies.
Now is your chance to join our team to make a lasting impact on a national venture as a Technical Analyst.
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
Responsibilities
- Provide day-to-day support to end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
- Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
- Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
- Analyze, document, and escalate critical issues to appropriate support groups in a timely manner
- Perform preventative maintenance and install upgrades
Qualifications
- Education Required: Post-secondary education in a related technical field
- 2+ years of experience in a customer facing technical position
- Customer service mindset with a high level of attention to detail in all interactions, ensuring quality service
- Proficiency in physical set up and deployment of computer equipment
- Experience with the following technologies: Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat, Active Directory
- Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
- Technically inclined, process oriented and driven by a natural curiosity
- An organized and motivated self-starter with the ability to work independently and within a team
- A practiced communicator with strong verbal, written, and interpersonal skills
Bonus:
- Certifications: Network+, A+, Lenovo Hardware, Dell Hardware, Cisco Switching (CCNA)
About the Team
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values - some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!