IT Support Specialist (Computer Services Off 1(a)-(b)-2(a)-(c))
Competition # : 44690
Department: Labour, Skills and Immigration
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 20-Dec-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Department of Labour, Skills and Immigration works to provide fairness, safety and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for workplace safety, fire safety, pensions, apprenticeship, adult education, and many other facets of everyday life.
At the Safety Branch of the Department of Labour, Skills and Immigration, we are responsible for delivering effective and efficient regulatory management for the protection of the public and workers' safety through education, outreach, inspection and enforcement, equipment registration, permits, and licenses. Our staff of over 115 employees, located throughout Nova Scotia, do this by using the Pathways to Compliance to enhance compliance of provincially regulated employees, employers, and contractors through setting, promoting, verifying, and enforcing requirements under various pieces of legislation.
LSI works to provide fairness, safety, and prosperity for all Nova Scotians by helping them live, learn, and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for safety, labour standards, apprenticeship, immigration and population growth, and many other facets of everyday life.
About Our Opportunity
As a Computer Services Officer (IT Support Specialist) within the Safety Branch, you will be responsible for delivering end user support for Branch IT systems and for creating and maintaining documentation and resources required to support effective systems applications.
Primary Accountabilities
As a Computer Services Officer (IT Support Specialist), you will play a crucial role in supporting users of Safety Branch IT systems, including OHS Amanda and Technical Safety Amanda. You will be responsible for creating and maintaining comprehensive end user documentation, manuals, and training materials in support of these systems, and will update, maintain, and improve section applications. You will assist with development of new section applications, user acceptance testing, project research, and data quality assurance, ensuring the smooth operation and continuous improvement of Branch systems. Your role will also involve providing technical support during training sessions, managing the ordering and setup of IT equipment, and supporting FOIPOP inquiries.
Qualifications and Experience
To be successful in this role, you have graduated from a recognized Information Technology program; an acceptable equivalent combination of training and experience may be considered.
They should have proven experience in providing end user support for IT systems, preferably within a safety or regulatory environment, and be adept at creating and maintaining user manuals, cheat sheets, and technical documentation. Experience in developing and delivering training materials, both in-person and online, is essential. The candidate should also have experience in updating, maintaining, and improving IT applications, with proficiency in systems like OHS Amanda, Technical Safety Amanda, and Tableau. Additionally, they should be skilled in ordering, setting up, and troubleshooting IT equipment. Strong verbal and written communication skills, excellent problem-solving abilities, and a collaborative approach to working with training teams, senior staff, and other stakeholders are crucial. Familiarity with project management tasks, such as assisting with project research and gathering requirements, as well as data analysis skills, particularly in modifying and creating Tableau workbooks, will be highly beneficial. A strong customer service orientation and the ability to handle inquiries and requests efficiently will ensure the candidate can effectively support the diverse needs of the Safety Branch.
Equivalency
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Working Conditions
Normal work week is 35 hours/week, 7 hours/day.
May be required to work overtime on occasion.
What We Offer
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: PR 01 - PR 11
Salary Range: $1,587.24 - $2,867.11 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
