Technical Service Representative

Now hiring! Technical Service Representative

Cambridge and Woodstock, ON (on-site)

We are looking for a Technical Service Representative to join our Coatings team in Cambridge and Woodstock, ON.

We are seeking a professional like yourself to join our team as a Technical Service Representative for the Automotive Coatings Group operating within Ontario. In this role, your primary function will be to provide in-depth support to our Toyota Automotive customer, working onsite at the customer account during day / 1st shift operations 5 - 6 days per week, with the ability to be on-call during off hours and weekends, as the situation demands.

In this role, you will support the efforts of BASF to assure value to the customer for product technical support, problem investigation, analysis, and resolution.

You will demonstrate the technical and professional expertise needed to enhance BASF's reputation with the customer. This role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations. You will be based in Toyota Motor Manufacturing facility in Cambridge and Woodstock, ON.

As a Technical Service Representative, you create chemistry by...

• Providing on-site expertise of products, their application and performance.
• Inspecting and evaluating painted units for defects (e.g., run outs, film build, drips, craters, dirt, throw power, etc.) providing process recommendations for control and correction.
• Interacting with production team members, maintenance personnel, and management at this customer manufacturing facility.
• Managing technical support activities on your own with minimal supervision.
• Creating written reports, analyzing product and process data, and supporting inventory management and supply as required by the BASF service leader for that location.

If you have...

• A High school or GED required; advanced degree ideal. Educational and professional background in paint applications or manufacturing.
• 3-5 years expertise in relevant coatings, lab, or automotive manufacturing. Electrocoat / E-coat paint application expertise is required.
• Strong attention to detail and accuracy to ensure smooth operations with daily / weekly production.
• Excellent leadership and interpersonal skills, along with safety mindset.
• Proficient computer skills and experience, including the ability to generate and maintain files in Microsoft Office which includes daily reporting and entry responsibilities.

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you - the whole you - in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About us

As the world's leading chemical company, we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

We constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2024 as one of Canada's Top Employers for tenth consecutive year, one of the Greater Toronto Area's Top Employers for the eleventh year in a row, and twice being named one of Canada's Top Employers for Young People and Best Diversity Employers.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity, and inclusion and through lifelong learning and development.

Belong to Something Bigger. #belongatBASF

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line "Recruitment Accommodation Request".