Customer Quality Specialist

About the Role

Responsible for all aspects of continuous customer care for all product produced at Dortec.

Works cooperatively with Team Leaders, Assembly Operators and Production Supervisors to provide guidance and instruction in correcting quality problems. Responsible for escalating information and data on processes or parts not meeting established Quality requirements.

Your Responsibilities

Customer Support:
• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer quality meetings
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Performs customer good will visits as required
Production Support:
• Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
• Facilitate quality related meetings for assigned products and keep up to date meeting minutes
• Leads and Coordinates problem solving for internal concern resolution
• Coordinates and approves shop floor containment process and follows up on execution
• Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages
• Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
• Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
• Reviews and supports work orders for engineering changes, special build, and service
• Participates in 5S implementation.
• Perform daily line walks/audits on assigned assembly lines
• Always maintains safety and good housekeeping
Testing:
• Participates in Troubled Incident Report (TIR) investigation, prepares 8D report
• Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures
• Trains Inspectors/Operators on proper inspection techniques

Cost Reductions:
• Supports reduction/elimination of added operators
• Reviews/assesses process improvements
• Suggests part design alternatives to reduce costs
• Supports Business Center initiatives to reduce scrap and improve efficiency
• Provides timely disposition on QPF/DMN material (on hold or rejected products)
• Identify and implement labor savings opportunities (direct and indirect) where feasible
IATF/Mafact including MQS/Customer Specific Audits:
• Conducts self-audits to current procedures as assigned
• Leads the resolution of Corrective Action Requests as assigned
• Participates in Quality Systems Audits with customer and external auditors
ECU Specific:
• Conducts self-audits to current procedures as assigned
• Leads the resolution of Corrective Action Requests as assigned
• Participates in Quality Systems Audits with customer and external auditors
Other:
• Performs training to Operation Quality Procedures
• Provide guidance mentorship for Plant Quality Specialist
• Train members of operations team in specific quality disciplines as required
• Perform other duties as required

Who we are looking for

• Completion of community college diploma/certificate.
• 3 to less than 5 years of work related experience.
• Minimum completion of post-secondary education program in mechanical/quality engineering

• Above average computer skills necessary in Microsoft applications. Team Center, Compliant Pro & minitab experience an asset
• Core Tools knowledge
• Have sound knowledge in Measurement System Analysis
• Have sound knowledge in Statistical process control.
• ASQC certification as a quality engineer (CQE) preferred
• Experience with Tier1 automotive preferred
• A-Level requires a minimum of 5 years related manufacturing experience in a high-speed assembly / manufacturing environment
• X - Ray Safety Officer Preferred (ECU operations)
• IPC Certified Trainer Preferred (ECU operations)
• Experience in Customer portals preferred.

Your preferred qualifications

Accommodations for disabilities in relation to the job selection process are available upon request.

Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.