Dispatch Supervisor
At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Dispatch Supervisor is responsible for the timely and efficient movement of Canadian National Trucking Limited (CNTL) Drivers and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service, Terminal Operations, and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.
Main Responsibilities
Truck Dispatch
· Ensure duties to Drivers are assigned accordingly
· Oversee Dispatch board's fluidity to maintain constant monitoring and replanning as required including ensuring cost effective on-time performance
· Answer incoming calls from CNTL Drivers and solve problems, ascertaining key metrics are met
Cost Control
· Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilization
· Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency
· Oversee tools plan, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, liaise with customers to find optimal appointment windows including supply trucks to shunt
Planning
· Ensure all loads and empties have executable appointments
· Communicate with customers to arrange pick-up and delivery appointments
· Rebook delivery appointments with customers when exceptions occur
· Ensure key metrics are met
· Collaborate with Driver Managers to ensure fleet sizing is correct
· Order outside cartage from approved companies
· Confirm swamping requirements are ordered and met
Coordination Between Departments
· Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem solving including missing bills and gate reporting issues
· Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities
· Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required
Working Conditions
The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
Requirements
Experience
Transportation and Logistics
· Between 3 to 5 years of experience in the Transportation and Logistics industry
Education/Certification/Designation
· Bachelor's Degree or equivalent work experience
Competencies
· Applies analytical thinking to make recommendations that pursue sustainable performance
· Makes informed and timely decisions to get things done
· Addresses risks in a timely manner to eliminate them
· Influences by translating expertise into practical business outcomes
· Collaborates with key internal stakeholders to enable higher productivity
· Cultivates relationships to proactively support customers' supply chain needs or those that support them
· Deals with pressure and change by staying calm to quickly adapt to changes
· Shows initiative and empowers others to raise CN's collective game
· Fluently bilingual both written and verbal (English, French)*
*Any skills/attributes for these above would be considered as an asset
Technical Skills/Knowledge
· Excellent written and oral communication skills
· Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
· Ability to work in a fast-paced environment
· Organized, detail oriented, and able to prioritize tasks
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.