Retail Facilities Coordinator

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 160 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada's Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

MISSION

Our mission is to provide seamless facilities support and service to our customer,the Retail Store Team. We endeavour to undertake all repairs, projects or rollouts expeditiously and efficiently while being mindful of budgets and cross-functional initiatives. Through this process, our main priority will always be to ensure optimal employee and customer experiences with minimal business impact. Retail is our core business; we approach every interaction with that in mind.

KEY PERFORMANCE METRICS

• Indigo Facilities Help Ticket SLAs and targets
• Adherence to annual Repairs and Maintenance Budgets
• Work order closeout and invoice reconciliation
• Vendor KPIs and SLAs

KEY ACCOUNTABILITIES

Functional

• Coordinate the contracting and completing all repair and maintenance work in assigned stores or service concentrations.
• Manage contractor and vendor performance according to Indigo's core expectations for service quality and vendor-specific KPIs
• Ensure timely auditing and payment of all facilities-related invoices
• Expenditure & budget management for assigned stores
• Ensure vendor compliance with all provincial and federal health and safety legislation
• Audit and create maintenance plans for all new and renovated stores
• Coordinate with landlords for CAM-related or base building-related concerns
• Perform On-Call hours rotational support within required SLA, including dispatching, work order issuance and follow-up
• Partner with Health & Safety to ensure a safe environment for employees & customers
• Explore and stay abreast of cost savings and energy savings initiatives for better overall efficiencies
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes
• Proactively identify and anticipate store expectations and needs
• Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo's customers and employees
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them while maintaining best practices and efficiencies
• Develop and maintain excellent relationships with assigned Store Leadership Teams

People

• Collaborate with others to drive flexible and iterative solutions.
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback
• Ensure every course of action is customer-inspired and mission-driven

Cultural

• Model Indigo's beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion, and influence change through your team and/or the organization
• Team work, open honest environment, open to feedback, agility, coaching, support,
• Collaboration with counterparts

SCOPE

Reports to: Senior Manager Facilities & Retail Services

KEY RELATIONSHIPS

Internal:

• Store Leadership Team, General Managers and Regional Directors
• Store Design
• Visual Merchandising
• Finance/Accounting
• Construction
• Loss Prevention
• Real Estate
• Retail Operations

External:

• General & specific maintenance vendors
• Property managers and landlords
• Utility companies

Work Experience / Education / Certifications

• Minimum five years of retail experience or supporting Retail
• Sound knowledge of facility maintenance and repairs
• Working knowledge of principles and practices of project management
• Experience in expenditure & budget management
• Sound knowledge of health, safety and environmental regulations
• Proven experience in vendor management
• Expert in Excel, and MS Suite, and experienced in facilities ticket and invoicing software

Competencies / Skills / Attributes

• Excellent verbal and written communicator
• Analytical & Agile decision maker
• Organized in time and activities
• Retail Centric
• Able to manage multiple priorities and identify urgencies.
• Independently motivated and able to work within a team
• Takes ownership and responsibility

Other (travel, Bilingual, etc.)

• Minimal travel to periodically review Indigo stores
• Bilingual in French and English
• Ability to work nights and weekends as required during rotational on-call assignments

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.