Systems Operator

Are you an information technology professional with strong communication and problem solving skills? Do you have experience supporting and configuring standalone and network hardware and software? Are you seeking a rewarding career that cares for others, in an organization that cares for you?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals.

Ontario Health atHome is seeking a Systems Operator is responsible for providing operational support to Ontario Health atHome for the area of Central West Information Systems and the associated operating system, network, and peripheral equipment.

What will you do?

• Provide operational support relating to hardware, software, systems security, and communications
• Oversee and execute the management of service desk web tool
• Assist in the provision of functional support to OH atHome Information Systems
• Assist in the provision of functional support as its relates to office software, and the OH atHome network
• Assist in the provision of functional support to OH atHome office equipment
• Create and maintains system distribution lists, and the creation and maintenance of user profiles
• Provide support to the Network Administrator in trouble shooting of systems malfunctions and to identify the appropriate remedial action
• Assist the Network Administrator with training of staff as it relates to the departmental systems needs
• Providing a "help desk" function to all Central West departments
• Adhere to health and safety policies/ practices developed and implemented by the OH atHome and take reasonable precautions.

Competencies

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others and independently.
• Effective communication skills – verbal and written
• Demonstrated initiative
• Demonstrated investigative and problem solving skills
• Meticulous attention to detail
• Reliability regarding confidentiality
• Ability to meet deadlines, set priorities, and multi-task
• Flexible with regard to hours

What must you have?

• Completion of a computer science related diploma
• One (1) to two (2) years related experience
• Healthcare experience preferred
• Knowledge of computer systems/operations and terminology to run scheduled jobs, and to trouble shoot problems
• Knowledge of a variety of information technologies and the ability to use this knowledge to adapt to change
• Must have access to a car
• Knowledge of OH atHome client information systems is an asset
• Ability to work independently, self directed and motivated requiring minimal supervision
• Ability to organize and prioritize work
• Demonstrated ability to manage change
• Proven problem solving and analytical skills
• Excellent communication and interpersonal skills
• Assessing problems within the operating systems and related software
• Providing problem solving assistance to the division's users
• Prioritizing work to ensure established schedules and procedures are adhered to
• Monitoring the computer system in the absence of the Systems Analyst

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.