Tower Dispatcher - Openroad Honda

UNLIMITED POSSIBILITIES AHEAD

Position: Dispatcher / Internal Service Advisor
Status: Full-time

Dealership: OpenRoad Honda
Department: Service

We believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You'll Enjoy:

• Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and External, Training & Development opportunities for skill development and growth
• Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

· Dispatch work to the service technicians in order to maximize shop production and efficiency.

· Coordinate the workflow through the detail department.

· Open, dispatch, and invoice new car PDI work orders.

· Assist Service Advisors with invoicing.

· Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders.

· Other duties may be assigned at the direction of the Service Manager.

· Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad's philosophies, policies and procedures.

· Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

· This position will be expected to perform other duties as assigned by management.

· OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

· Ability to maintain records and prepare reports using a computerized equipment maintenance system.

· Ability to work cooperatively with all levels of the organization.

· Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.

· Ability to operate assigned equipment.

· Ability to make sound decisions in a manner consistent with the essential job functions.

· A valid Ontario driver's license, with a clean driving record.

· Able to work in a fast-paced environment

· Basic technical knowledge of vehicles to determine proper job allocation.

· Ability to work effectively against deadlines.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on SharePoint. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/careers/4239

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.