Service Contract Administrator

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you interested in a career within a Contracts Administration organization? Do you enjoy going above and beyond for customers to understand their needs and resolve their issues? We have a perfect opportunity for you to start learning and growing in a fast-paced, dynamic environment alongside a tenured team within a company that invests in your development to help you achieve your goals. We are looking for team players who have a sense of urgency, is ready to take on new tasks as business needs change and enthusiastically embody a customer first mindset.

The Service Contract Administrator role provides administrative support for the North American aftermarket sales team administering day-to-day activities to enable our sales partners and other internal customers to achieve revenue and service targets by meeting / exceeding service levels related to renewals, validations, contract quotations, orders, and revenue targets.

This position is part of the Contracts Administration and will be in Concord, Ontario Canada. This role will work in office Onsite 5 days a week.

In this role, you will have the opportunity to:

• Provide contract support to the Service and Aftermarket Sales organizations through quotation and order booking of various types of agreements i.e., Contract and RFP Quotation of Service Contracts, and validations of warranty conversions and contract renewals.
• Initiate appropriate actions to ensure contractual documents are processed through standard work, within established service levels and in accordance with company policies and guidelines.
• Interface with various internal business groups (Legal, Accounting, EH&S, Human Resources, etc.) to ensure contractual documents are drafted and approvals are obtained.

The essential requirements of the job include:

• High school diploma or equivalent
• 2-3 years of customer service, Contracts Administration experience or equivalent proficiency

It would be a plus if you also possess previous experience in:

• Experience with Saleforce.com, Oracle 12, Excel, Teams, and Microsoft Office Suite
• Ability to read and interpret contractual language and terms such as service contracts, quotes, purchase orders, and procedure manuals
• Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.