Manager, Kingston Grand Theatre
Position Summary
The Manager, Kingston Grand Theatre is a key member of the Arts & Culture Services management team and is responsible for managing the City's municipal performing arts venue, maintaining an effective fiscally responsible revenue generating operating model, balancing between the City's own presenting series (Grand OnStage), performances of local, regional, national, and international arts groups and festivals, local community usage, and corporate rentals, , with an emphasis on providing excellence in customer service.
Reporting to the Director, Arts & Culture Services, the Manager, Kingston Grand Theatre is responsible for general operations, financial management and reporting, strategy and policy development and implementation, general administration, revenue generation and community liaison. The role also oversees staff teams including Box Office, Front of House, Technical and Production, including IATSE, and building maintenance. This position provides leadership, coaching and mentoring to direct reports, a team of approximately 5 FTE's, and the Kingston Grand Theatre team as a whole. The Manager also works closely with the Performing Arts Manager who leads the curation of the City's presenting series and other engagement and educational outreach at the venue, as well as performing arts initiatives within the community.
Manages strategic and operational planning for Kingston Grand Theatre
Sets and manages an annual budget that includes establishing a fees and charges schedule to cover costs and generate revenue
Analyses operations data and develops strategies to increase Kingston Grand Theatre revenues and decrease labour costs
Develop policies and procedures to guide service delivery to ensure professional and community renter organizations receive high quality customer service and production value in a safe, respectful and inclusive environment, and oversee successful negotiation and execution of rental contracts
Ensures adherence to industry best practices and implements service standard, practices and procedures that meet the needs of facility users and the City of Kingston
Identifies issues and reallocates resources as required to ensure the achievement of annual plans and objectives
Hires, trains and maintains a professional staff with experience working in the performing arts who cover all aspects of facility operations, including on stage and front of house
Develops work plans in collaboration with staff and targets specific competencies, skills and/or knowledge as needed
Administers provisions of applicable collective agreements, City policies and other applicable legislation; provides leadership in the resolution of disputes, meets with staff and participates in grievance meetings and collective bargaining
Leads, promotes, models and supports a culture of open communication, collaboration and participation, health, safety, well-being and respect and seeks to build growth and capacity
Ensures the facility is well-maintained in partnership with colleagues from the Facilities Maintenance & Construction Services
Utilizes existing City systems to submit work orders as needed
Participates in annual Capital planning processes
Ensures industry specific systems and equipment are well maintained and up to date
Coordinates targeted training opportunities as needed, and especially in relation to Health & Safety
Ensures the operations of Kingston Grand Theatre align with the broader goals and objectives of the Arts & Culture Services Department and the City of Kingston
Participates in the work of the Department's management team
Supports departmental strategic planning and establishes tactical plans, objectives and metrics for the venue that contribute with and align with municipal priorities
Collaborates with internal and external groups to build mutually beneficial working relationships
Facilitates change and pursues a culture of continuous improvement and innovation
Stays up to date with changes within the industry and pursues sector specific training as needed
Shares learnings and expertise with colleagues as well as internal and external stakeholders
Communicates and facilitates change among staff and volunteers working within the facility
Other duties as assigned
Qualifications,Competencies
University degree in Arts Management/Administration, Business Management, or an equivalent field
5 years of supervisory experience in the arts and culture sector, preferably in a unionized environment
Valid class "G" Ontario driver's license
Skills, Abilities,Work Demands
Experience working in the performing arts, including extensive customer service experience
Excellent communication skills with the ability to influence others and negotiate with tact and diplomacy
Advanced problem solving skills with the ability to mediate and resolve conflicts
Excellent leadership skills with the ability to coach, motivate and develop employees
Knowledge of Occupational Health & Safety Legislation
Required to obtain and maintain a satisfactory criminal record check