Supervisor, Parking Operations
Position Summary
Reporting to the Manager, Licensing, Parking Operations and Policy, the Supervisor, Parking Operations, is responsible for the day-to-day supervision of Parking Services technical, maintenance and administrative staff and ensures the efficient management of the parking inventory. This position coordinates tasks for the effective maintenance of the City's parking assets (including parking lots, garages, and related revenue control and metered systems) and provides leadership and guidance to a team to promote effective customer service delivery for the City's parking facilities.
KEY RESPONSIBILITIES:
Responsible for the day-to-day supervision of Parking Services technical, maintenance and administrative staff and ensures the efficient management of the parking inventory
- Responsible for planning, supervising, organizing, coordinating, and/or scheduling the execution of parking maintenance operations including but not limited to asphalt, concrete, general parking lot and garage maintenance, winter control/snow removal, and parking equipment
- Responsible for the maintenance and security of all equipment and facilities such as parking control equipment, networked video cameras, single space meters, and pay & display machines
- Schedule staff, manage attendance and assign tasks to ensure quality customer service, effective asset management including preventative maintenance, and the efficient management of parking inventory and systems with a focus on health and safety
- Oversee the daily operations of paid parking inventory both on street and in lots/garages, as well as the administration of parking space rentals, permits and related invoicing and inventory management
- Ensure compliance with legislation, policies, and department protocols, while modeling the values of the City of Kingston
- Promote and support a culture of health, safety, well-being, and respect to sustain a healthy and sustainable work environment
Manage resources in accordance with corporate policies and budget
- Support and coordinate requirements for projects, procurement of goods and services, contracts, reports, and agreements
- Identify issues and recommend solutions in order to optimize resource utilization
- Support, train, mentor and provide coaching and feedback to staff. Document and implement performance standards to accomplish objectives and meet standards while developing staff skills and competencies
- Apply collective agreement language, policies and procedures and coach staff regarding the same
- Pursue best practices and promote new and innovative approaches to service delivery
Provides leadership and guidance to a team to promote effective customer service delivery
- Investigate complaints and incidents, perform proper follow up investigations, and implement corrective actions
- Work closely with the Customer Service team to ensure consistency in messaging and expedient and appropriate resolution to customer concerns and inquiries
Other duties as assigned
Qualifications, Competencies
Diploma in civil, electrical, or mechanical engineering, or a related program
A CET designation is preferred
3 years of recent and relevant supervisory experience in an operational environment
Consideration will also be given to candidates with three years recent/relevant experience in public administration or business management, preferably in a unionized environment
Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork
Skills, Abilities, Work Demands
Strong, effective communication, customer service and interpersonal skills
Knowledge of mechanical, electrical and building maintenance and repairs
Excellent leadership skills with ability to coach, motivate and develop employees
Effective conflict resolution skills with the ability to mediate and facilitate effective solutions
Effective organizational and problem solving skills, including the ability to deal with and prioritize numerous enquiries
Sound knowledge of the Occupational Health and Safety Act as well as health and safety practices to ensure minimum requirements are being maintained
Strong ability to interpret and apply legislation, federal and provincial acts, municipal bylaws, policies and collective agreement language
Proficient computer skills including with MS Word, Excel, Outlook and databases
Ability to research, analyze, and formulate solutions to complex issues
Ability to meet deadlines under pressure
Ability to walk and stand for prolonged periods of time
Ability to work in inclement weather
Valid Class "G" driver's license
Ability to work outside regular business hours as needed
Required to obtain and maintain satisfactory criminal record check