Patient Benefits Administrator (Contract)
Looking to develop your career at the forefront of a rapidly expanding industry?
Tilray is seeking a dynamic team player with a passion for helping people, to join our Patient Benefits Administration team. This role involves the administration and execution of all patient benefits and related activities. As this position is primarily telephone based, above average verbal and interpersonal skills are essential in both French and English.
Role and Responsibilities
- Coordination, administration, and execution of all patient benefits related activities.
- Responsible for evaluating patients for their eligibility to enroll in Tilray Medical’s Early Coverage program.
- Mediate between insured patients, referring clinics, and benefit providers to resolve claim and coverage issues in a timely manner. Responsible for the handling matters related to insurers, clinics, and patients.
- Collaborate with Tilray Medical’s Medical Outreach and Patient Care departments as necessary.
- Work with discretion regarding sensitive and confidential information.
- Maintain accurate and complete patient benefit databases, files and records, and update as necessary.
- Assist in preparing documentation for our processes and checklists.
- Accurately process and submit invoices to benefit providers.
- Ensure patients understand the details of their benefit plan and facilitate orders accordingly.
- Receives, processes and verifies the accuracy of orders and patient registration information.
- Thorough understanding of Health Canada’s Cannabis Act, as it pertains to patient benefits administration.
Qualifications and Education Requirements
- 2 years in a customer service or insurance administration role
- Excellent interpersonal and communication skills
- Skillful at conveying information and ideas concisely and correcting issues promptly and professionally
- Database management experience
- Strong computer skills
- Relevant College or University education
- Bilingual an asset (Fluent in both French and English)
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). High Park does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.
When replying to emails, please ensure the sender name and email address match exactly. Please also ensure the Reply-To address matches the sending address exactly.
If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.com