Intermediate Computer Support Technician

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more.

Looking for an exciting career opportunity? Do you want to be a part of a dynamic team? Are you driven by customer satisfaction, and does the opportunity to be involved in various facets of IT support motivate you? If you said yes to all of these; this role is for you.

Responsibilities:

• Work within a small close-knit team to provide technical support and troubleshooting to our Associates and customers with a high degree of proficiency
• Ticket management and incident resolution for a variety of hardware assets including, mobile devices (phones and tablets), network support, software installations, VOIP phones, internet access, printer and intercom support, anti-virus software/ malware remediation
• Respond to customers via site visits, telephone or email to provide problem resolutions in accordance with our service standards

• Use industry-leading monitoring and management platforms to deliver support

• Support user account management including rights, security and systems groups
• Escalate issues appropriately to internal teams
• Provide support to remote personnel using a variety of available software tools
• Security Systems, access control support as well as retrieval of video from digital video surveillance systems as required
• Provide post-implementation support
• Structured cabling and terminating as required in leasing office renovation projects

Experience and Education:

• Minimum of 3 -5 years of experience in a technical support capacity
• College/Technical School Diploma or Certification required or appropriate work experience or combination of education plus experience
• Microsoft / A Plus / Network+ certifications as a plus
• Working Knowledge of iOS, and Android devices
• Technical knowledge and experience in supporting Microsoft Office 365 Applications (Word, Excel, Outlook, Teams)
• Experience with Help Desk Ticketing systems
• Knowledge and experience working with Microsoft admin portals, including Azure, M365 Admin Center, SharePoint
• Proficiency with Windows 10/11 active Directory, Web Programs and administration

Non-Technical Requirements:

• Strong commitment to providing excellent customer service to fellow Associates
• Ability to handle sensitive information and maintain utmost confidentiality at all times
• Excellent listening and communication skills
• Positive attitude, courteous and friendly with high level of professionalism
• Detail oriented with effective organizational and planning skills
• Ability to work independently and with other associates in a team environment
• Ability to learn and adapt to changing systems and new technology
• Must be willing to travel within the province
• Ability to work under pressure while maintaining quality and consistency of service

Additional Requirements:

• Must have a Valid Driver's License

Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hrontario@bwalk.com

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

___________________________________________________________

Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life!

Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us!

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

___________________________________________________________

Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.