Lead Advanced Field Service Technician

Driving Infinite Possibilities Within A Diversified, Global Organization

As a Lead Advanced Field Service Technician at Honeywell, you will have the opportunity to join our Field Service team, ensuring efficient and effective service delivery to our customers.

The primary focus is to provide commissioning and service support for Honeywell's Building Automation HVAC systems and security system. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

You will report directly to our Sr. Field Service Supervisor and you'll work on customer sites based out of our Markham, Ontario office.

In this role, you will impact the success of our field service operations, customer satisfaction, and the growth of the organization. You will work with critical building management, HVAC and security systems with the opportunity to work on a range of health care facilities, commercial and government buildings. In this role you will help our customers to use technology to improve productivity and increase the value of services provided to our many different customers.

KEY RESONSIBILITIES

• Working with sub-contractor and the customer to ensure seamless installation and commissioning of Building Automation and HVAC Systems.
• Troubleshoot and solve system and process related problems.
• Perform sensor verification and calibration.
• Publish commissioning reports for customers including Results Reports, Correction Action Reports.
• Escalation of any potential issues/delays related to scope/timeline and budget
• Preventive/Corrective Maintenance, and Emergency Support maintenance of customer's Honeywell Quality Control Systems.
• Publish critical reporting to customers including Monthly Performance, Results Reports, Correction Action Reports.
• Actively interface with customers at all levels. Ensures customer satisfaction through oral and written communication.
• Provide 7 X 24 emergency on-call support to customer and technicians on a rotation schedule with other Honeywell Technicians.
• Manage, coordinate, and deliver small projects/RQs with minimal supervision.
• Work with Service Manager to identify and prepare pricing to be utilized in proposals to Honeywell customers.
• Provide support to Sales/Estimation Team for quoting new opportunities on building automation systems.
• Provide guidance and support to junior technicians.

YOU MUST HAVE

• 5 years of experience in maintaining and commissioning building automation systems / HVAC controls, and energy management strategies.
• 5+ years of experience using Basic Windows and Microsoft Office experience.
• Degree / diploma in a related field.
• A valid G license.

WE VALUE

• Previous Commissioning or Construction experience
• Ability to work safely within the Honeywell/Customer Health and Safety Environment requirements.
• Be able to work effectively both individually and with a group without need of direct supervision.
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
• Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
• Capable of writing, reviewing, and / or editing various types of technical reports.
• Able to conduct formal meetings with customer management personnel.
• Capable of evaluating control effectiveness as knowledge is acquired.
• Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
• Project a positive and confident attitude focused on meeting and exceeding customer expectations.

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Additional Information

• JOB ID: HRD251024
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Nonexempt