Sr Field Service Supervisor

Design solutions to drive safe living and quality of life

As a Field Service Supervisor here at Honeywell Building Solutions (HBS), you will be accountable for guiding and overseeing our Field Service team, ensuring efficient and effective service delivery to our customers. Your strategic mindset and operational expertise will drive the success of our field service operations, directly impacting customer satisfaction and loyalty.

You will report directly to our Field Service Manager and work out of our designated location on a hybrid work schedule.

KEY RESPONSIBILITIES

In this role, you will impact the success of our field service operations by:

• Managing and overseeing the Field Service team, ensuring efficient and effective service delivery
• Developing and implementing strategies to optimize field service operations and improve customer satisfaction
• Assigning and scheduling field service technicians to meet customer demands and service level agreements - Monitoring and analyzing field service performance metrics to identify areas for improvement
• Providing technical guidance and support to field service technicians
• Collaborating with cross-functional teams to drive continuous improvement initiatives
• Establishing and maintaining strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Ensuring compliance with company policies, procedures, and regulatory requirements

YOU MUST HAVE

• Minimum of 5 years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Excellent leadership and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities
• Excellent communication and people-oriented skills

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

Additional Information

• JOB ID: HRD238908
• Category: Customer Experience
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt