Business Support Specialist, Customs

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court
Job Posting Title: Business Support Specialist, Customs
Time Type: Full Time

The Business Support Specialist will handle Customs Business Implementations across Canada, including end to end EDI Integrations. The role will lead, coordinate, and support the implementation and re-engineering of accounts.

The role will ensure that customer's needs and expectations are met throughout the implementation phase and start of service including technical implementations of visibility tools for existing clients.

The role will act as a facilitator for the review of existing accounts and operational processes across the various Customs Brokerage teams to identify and recommend opportunities for improvement and business optimization.

KEY DUTIES AND RESPONSIBILITIES

• Lead Customs Brokerage Client implementations - from pre-award of business through to hyper care and audit
• Liaise with DSV account representatives and customer to explore opportunities, capture client expectations, define timelines and responsibilities for onboarding of the account
• Develop detailed implementation plans, create SOP and IOP (as required)
• Coordinate system and SOP training for operational units
• Assist IT with gathering system requirements and coordinating system integration between the customer/vendor and DSV (EDI integrations)
• Ensure that DSV offices/agents understand the specific account requirements/expectations and follow-up with appropriate corrective action when needed
• Create flowcharts and contact lists that clearly show ownership and escalation paths for handover to the Operational Dept's once client onboarding is complete
• Identify and support the development of metrics/measurement tools according to the customer's requirements and DSV's capabilities (i.e. ITMR4, CargoWise1 reports, PowerBI, myDSV)
• Ensure that business impact of projects is properly managed and communicated to the account stakeholders
• Support post-go live operations as required by the customer or DSV
• Review procedures of existing accounts to identify & recommend opportunities for business and process optimization, working with Descartes and other partners
• Coordinate and support operational projects as assigned by line manager
• Perform UAT for EDI Integrations
• Assist in integration activities as and when needed
• Hold demo's and provide training on the following: Shipments Portal, ITMR
• Sign clients up on Shipments Portal

Quality, Health & Safety:
• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• A minimum of five years international transportation industry
• Education in supply chain logistics, international transportation, or a related field of study.
• CCS, CIFFA certificate, an asset

Skills and Competencies

• Strong communication skills, both verbal and written. Ability to deliver clear and concise messages
• Active listener.
• Ability to create collaborative engagements.
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills (Analyzing Referrals / Creative Thinking)
• Strong decision-making capabilities and high accountability
• Excellent organizational, analytical, and conceptual skills
• Ability to understand and analyze customer and operational challenges and design solution proposal
• Keen understanding of ITMR, logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI, API, etc.) to function efficiently
• Ability to integrate and coordinate efforts/resources across functions and boundaries
• Ability and motivation to deliver results in a complex environment with many stakeholders
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Advanced knowledge of Microsoft Office suite
• IT (Information Technology) and EDI (Electronic Data Interface) knowledge, is required
• ITMR experience, required

Physical Demands
• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.