Advanced Field Service Engineer

Join the industry leader to design the next generation of breakthroughs

As an Advanced Field Service Engineer and part of the Americas FSE team here at Honeywell, you will provide value to our assigned Business General Aviation (BGA) and Airline Customers by driving satisfaction and effortless experience.

You will investigate and resolve technical issues primarily serving the BGA and Airline Aviation customers. In addition, provide mechanical and electrical technical support remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during the issue resolution process.

In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.

You will report directly to our Sr Field Service Engineering Manager and you'll work out of our Mississauga, ON location on a remote work schedule.

The Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance.

Salary: Starting from $79,300/annum based on experience, training and skills.

KEY RESPONSIBILITIES

• Being single point of contact/customer focal of assigned BGA and Airline Customers for Honeywell mechanical and electrical product and/or system technical issues
• The Advanced Field Service Engineer support person shall be knowledgeable on all Honeywell Mechanical/Electrical product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment
• Provide direct troubleshooting assistance to the assigned BGA and Airline Customers and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary
• You must have substantial BGA and Air Transport and Regional (ATR) experience, and knowledge
• Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services
• Routing and escalation of technical and business issues within the support organization
• Strong time management skills with the ability to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution
• Manage and document customer communications via SFDC and own case closure
• Routing and escalation of technical issues within the support organization
• Analyze technical issues and determine corrective action plan
• Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across the internal functions and generate solutions to customers
• Attend daily customer meetings
• Ensure positive Honeywell image
• Interact effectively under established MOS
• Report imminent Aircraft on Ground (AOG) and significant issues affecting dispatch or by customer request to ATS
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required
• Build relationships with assigned BGA and Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned BGA and Airline Customers locations
• Support ATS (Hub) on network responding to CASES from customers
• Strong customer-centric mindset
• Provide AOG and on-wing support, both routine and emergency
• Ability to proactively evaluate circumstances and drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer
• Maintain ownership of technical issue through closure
• Participate actively in technical expert teams
• Contribute to knowledge management of technical issues for easy re-use
• Provide significant collaboration and coaching to peers, based on knowledge and expertise
• Participate in project teams: product/technical related, process related, organizational related
• Strong proven experience in avionics and mechanical/aviation/aerospace
• You must have previous and considerable experience within the maintenance and troubleshooting of avionic/mechanical products
• Previous experience troubleshooting various APU's such as 36-100/150, RE100/220, 131-9A/9B/9C and 331-200/350/500, models and engines such as HTF7000, TFE731 models and aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, Wheels and Brakes, actuators, valves, air turbine starters, sensors, and switches
• Will be required, on occasion to work off-hours, on weekends, and/or holidays in support of assigned Airline Customer operation
• Travel: up to 20% US and Canada

#LI-Remote

MUST HAVES

• 7+ years of experience troubleshooting Avionics and Mechanical systems on business, commercial, and/or military aircraft
• 5+ years' customer facing support experience and/or products
• High School Diploma or GED

WE VALUE

• Bachelor's degree in engineering or related technical fields
• Business General Aviation and Airline experience or knowledge would be desirable
• Airframe and Powerplant (A&P) license or Aircraft Maintenance Engineer (AME) or equivalent desired
• Utilization of Accelerator and tools to streamline work processes
• Ability to work independently with little supervision
• Ability to think clearly and remain professional under stress induced and time pressure situations
• Strong written and verbal communication skills
• Microsoft office skills (Excel, Word, PPT, Outlook, Teams)
• com (SFDC), NICE InContact, Team Center
• Ability to take decisions under pressure, adaptability to change and strong analytical skills
• Aerospace business acumen
• Ability to proactively evaluate circumstances and drive resolution of issues
• Ability to develop and continuously improve processes

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/en

Additional Information

• JOB ID: HRD253704
• Category: Customer Experience
• Location: 3333 Unity Drive,Mississauga,Ontario,L5L 3S6,Canada
• Nonexempt