Delivery - Toronto Hub Team Manager

Now hiring! Delivery - Toronto Hub Team Manager

Mississauga, ON (Hybrid - 2 days in office)

We are looking for a Delivery - Toronto Hub Team Manager to join our Digital Solutions team in Mississauga, ON.

Come create chemistry with us!

Join our Agricultural Solutions Expert Services unit, where we deliver high-quality IT and Data delivery to various teams within the Agricultural Solutions operating division of BASF. Our team is multicultural, with members hailing from diverse fields such as chemistry, biology, data science, supply chain management, and business management.

As a Delivery - Toronto Hub Team Manager, you create chemistry by...

• Leading and managing a team of 15 to 20 direct reports, each bringing unique technical skills to support our IT Product Delivery Teams.
• Collaborating with the Functional lead(s). You will be responsible for aligning new requirements with team capacity, setting objectives, and regularly assessing performance through ongoing feedback.
• Spearheading a group focused on ITIL, ensuring effective IT service management. This includes overseeing the adoption and integration of the ITIL framework and its associated practices within the organization. You will ensure that key ITIL processes—such as Incident Management, Change Management, and Service Level Management—are tailored and implemented to address the specific needs of our operations. Providing guidance on best practices, facilitating training sessions, and ensuring all team members understand their roles in the ITIL framework are critical components of this responsibility.
• Establishing metrics and key performance indicators (KPIs) to monitor the effectiveness of ITIL processes. You will regularly assess these processes, gather feedback, analyze performance data, and make necessary adjustments to improve service delivery and operational efficiency.
• Playing a crucial role in overseeing the communication, planning, and maintenance of multiple digital products, initiatives, and technical platforms. You will work closely with the Head of IT Solution and Data delivery colleagues to guide, communicate, and align on shared timelines and goals, ensuring the overall consistency of the Agricultural Division's digital landscape.
• Facilitating effective communication and coordination among team members and stakeholders to achieve service delivery objectives and timelines by maintaining strong relationships with internal partners in the Agricultural Solutions divisions and other BASF units. Ultimately, your leadership will drive the success of AP Information Technology initiatives and technical platforms, significantly contributing to the overall efficiency and effectiveness of BASF's digital operations.

If you have...

• Completed a diploma or master's degree in IT and/or in Business Informatics.
• Initial professional experience as well as initial experience in employee management preferable
• Experience in agriculture is an advantage.
• Strong leadership abilities, with a talent for inspiring and motivating team members. Capable of facilitating collaboration across various departments and effectively communicating with stakeholders at all levels.
• Excellent communication skills in English, with proficiency in German considered an additional advantage.
• Understanding of ITIL Framework: possess extensive knowledge of the ITIL framework, including its principles, processes, and best practices. This includes familiarity with the various ITIL service lifecycle stages—Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
• Certifications such as ITIL Foundation or higher-level ITIL certifications is preferable.
  

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you - the whole you - in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you'll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About us

As the world's leading chemical company, we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

We constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2025 as one of Canada's Top Employers for eleventh consecutive year, one of the Greater Toronto Area's Top Employers for the twelfth year in a row, and twice being named one of Canada's Top Employers for Young People and Best Diversity Employers.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity, and inclusion and through lifelong learning and development.

Belong to Something Bigger. #belongatBASF

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line "Recruitment Accommodation Request".