Maintenance Standards Technician

Job Summary

We are looking for enthusiastic, customer service-focused and team-oriented people to join the City of Mississauga's team that helps keep our roads safe. The City's Road Patrol Program operates on a 24-hours a day/7-days per week basis to ensure the safety of all our road users. Reporting to the Supervisor of Operations Program Coordination, you will be responsible for patrolling City roads to check, record and report any defects or hazardous conditions within the roadway.

Duties and Responsibilities

• Conducts walking/driving reviews of City roads to check, record and report any defects or hazardous conditions existing within the municipal road allowance. This may include the roadway, shoulder, boulevard, sidewalk, traffic and street signage, street lights and various structures including bridges in order to ensure compliance with the Minimum Maintenance Standards (MMS) for Municipal Highways O. Reg. 366/18 and established road maintenance standards;
• Assists in maintenance of the City's road classification system;
• Reports and refers any street hazards that are dangerous to the public or public safety to the appropriate Works Yard for prompt action;
• Performs weather monitoring duties during the winter maintenance operations period. Inspects, conducts ratings, and reports on municipal infrastructure and assets within the road allowance for snow accumulation as defined in the MMS;
• Assists in the maintenance of the City's Vacuum Leaf Collection and Windrow Clearing program databases;
• Provides leadership in the delivery of summer and winter maintenance programs in accordance with City standards;
• Assists in the preparation and the ongoing monitoring of the annual road maintenance and operations work plan;
• Prepares and maintains daily patrol reports;
• Communicates, records and appropriately actions responses to public complaints and service requests related to immediate hazards and safety issues;
• Assists Works Yards in completing, as directed, the organizing/planning of work to be carried out on a daily/weekly basis,
• Performs supervisory duties to oversee, approve, and call-in Contracted and Unionized staff in relation to emergency road work (i.e. sinkholes, failures, sweepers, spills, adverse weather conditions);
• Provides direction and assists in training of seasonal Sidewalk Inspection Staff;
• On occasion, appears in a Discovery of Court to give evidence regarding claims for property damage and personal injury;
• Provides documentation to Risk Management in response to claims;
• Completes special projects and research for reports and/or studies as required;
• Performs other related duties as may be assigned, including working shifts and weekends in support of winter maintenance activities. A city vehicle will be provided to carry out these work activities;
• Responds to calls from the City's after-hours answering service and takes appropriate action
• May require lifting up to 50 lbs. of supplies/equipment. Exposure to computer keyboards and screens
• Rotational shifts may be required to cover a 24/7 operational schedule

Skills and Qualifications

• Post-secondary education in Civil Engineering Technology, or related field;
• Possess, or currently in the process of obtaining, a Certified Engineering Technician (C.Tech) or Technologist (C.E.T) designation with the Ontario Association of Certified Engineering Technicians and Technologists (OACETT)
• A minimum of 2 years direct experience in a municipal operations, maintenance or construction services;
• Understanding of road maintenance procedures and materials used;
• In depth knowledge of the Minimum Maintenance Standards for Municipal Highways O. Reg 366/18.
• Strong organizational skills with the ability to manage multiple competing tasks;
• Demonstrated ability to carry out measurements and maintain records of such;
• Proven time management, administrative skills with an aptitude for details organizational and analytical skills;
• Must have strong computer skills/aptitude in office software and job-related software (i.e. Excel, Word, INFOR, Outlook);
• Knowledge of the Ontario Traffic Manual would be an asset;
• General knowledge of the Occupational Health and Safety Act and familiarity with provincial road maintenance standards;
• Must be available to work flexible hours (i.e. shiftwork and/or weekends/holidays). This position supports a 24/7 operation.
• Must be able to work independently or as part of a team;
• Must possess a valid Ontario Class 'G' driver's license with a clean record.
• Must demonstrate good interpersonal and communication skills along with strong customer service and conflict resolution skills to deal with staff and members of the public
• Demonstrated ability to effectively work in a team environment while being self-motivated and cooperative
• Knowledge of City's policies and procedures is an asset
• Must demonstrate and act in accordance with the City's Corporate Values of Trust, Quality and Excellence including integrity, and sound moral and ethical principles.
• Strives for continuous improvement through innovation and enhancement of processes.
• Accepts and follows directions from others; complies with requests and respects authority.
• Utilizes feedback in a positive and constructive manner.
• Ability to exercise critical thinking, independent judgement, and make sound decisions
• Candidates not meeting some or all of the above criteria may be considered based on a reasonable equivalent and acceptable combination of related municipal experience and education but must be committed to pursuing and achieving required designation(s) in a prescribed timeline.