Technical Planning Manager, Contract Management and Governance

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Enterprise Network Services team in Enterprise Infrastructure requires a senior Technical Planning Manager who can apply knowledge of network technologies to assist and enhance Sun Life's complex network environment. The Senior Technical Planning Manager will draw upon knowledge of IP network infrastructure, to assist our Engineering and Operations teams in contract management, procurement of IP network infrastructure, network security governance and a robust reporting apparatus.

What will you do?

•Manage and report on Sun Life's vulnerability management program

•Manage and report on audit/compliance activities

•Writing and sending requests for proposals to potential vendors

•Draft responses to contract bids, negotiations, and proposals

•Work with Procurement / Legal / IT Security / Accounting areas to onboard new vendors

•Ensure all contract details align with Sun Life's guidelines, policies, objectives, and goals

•Monitor contracts, move forward with new engagements, extensions, close-outs, or renewals

•Review existing contracts to locate any potential breaches and to add updates as requested by signers

•Develop meaningful insights and reports that assist and educate internal teams, business partners and Senior Management

Key Responsibilities and Functions:

The Senior Technical Planning manager will establish and maintain positive, productive, and mutually beneficial relationships between Sun Life and its vendors. You will serve as the primary point of contact for all vendors and play a crucial role in ensuring that the products/services provided by the vendor align with Sun Life's needs and expectations.

•Develop and maintain strong, collaborative relationships with assigned vendors.

•Act as the primary point of contact, building rapport and trust to foster a positive working relationship, and ensure effective communication and alignment of goals between Sun Life and our vendors.

•Provide strategic partnership mindset, including the ability to lead and oversee Sun Life's strategic vendor partnerships to drive better business outcomes.

•Identify areas of improvement within current strategic partnership governance structures and project oversight to drive better collaboration between our vendors and Sun Life's business partners.

•Collaborating with internal teams to negotiate contracts, monitoring contract terms including SLAs, KPIs and ensure compliance with contractual obligations and regulatory requirements.

•Ensuring that contracts are well-managed, compliant, and aligned with Sun Life's needs.

•Defining and tracking KPIs and SLAs, analyzing performance data to identify areas for improvement, and tracking financial spend to ensure cost effectiveness and implement enhancements.

What's in it for you?

• Great Place to Work® Certified for Most Trusted Executive Team in Canada - 2024 and 2023

• Great Place to Work® Certified for Best Workplaces in Canada - 2024 and 2022

• Great Place to Work® Certified for Best Workplaces for Women in Canada - 2024

• Great Place to Work® Certified for Best Workplaces in Ontario - 2023

• Great Place to Work® Certified in Canada in Financial Services and Insurance - 2023

• Great Place to Work® list for Best Workplaces for #HybridWork - 2022

• Great Place to Work® list for Best Workplaces for Professional Development in Canada - 2022

• Named "Best Places to Work" by Glassdoor - 2021 and 2023

• Flexible hybrid work model including in-country (Canada) work-from-home if you prefer. #LI-Hybrid.

• Pension, stock and savings programs to help build and enhance your future financial security

• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

• Competitive salary and bonus structure influenced by market range data

• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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