Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

HERE'S HOW YOU'LL CONTRIBUTE:

• Work with business stakeholders at all organizational levels to develop innovative process improvement solutions, guide complex projects and work with technical groups to implement selected processes using automation software - IBM BPM/ODM, OCR, RPA
• You'll facilitate workshops and interview customers, users and stakeholders on the process to understand the scope/need, applying process and analytical skills to develop solution proposals. You will critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• you will leverage 'current' and 'future' state models to document target processes clearly with an action plan to drive transition to future process.
• You will use your extensive analytical abilities and technical skills to evaluate alternative approaches and to recommend the most feasible and economical solutions. Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver or contribute to the following project artifacts as needed: Business Process, Assumptions, Constraints, Process Flows, User Stories, Business Rules, etc.
• You will help define process metrics, KPIs, and SLAs that allow the business to measure and track process outcomes to ensure the process is effectively supporting business goals
• Contribute to the definition, development, implementation and maintenance of the business process improvement project methodology to be employed.

HERE'S WHAT YOU'LL BRING

• Must have BPM or automation analysis experience
• Must have experience creating swim lane diagrams using business process modeling notation (BPMN)
• Possess strong communication skills - able to speak to large audiences and to leaders at all levels of the organization. Able to adapt vocabulary and style for each situation; able to represent complex ideas with effective documents and visuals and to adapt presentations to the expectations and background of the audience
• Works well under pressure and keeps composure in stressful situations. Must have proven ability to build positive professional relationships
• Self-motivated decision-maker who can inspire and motivate others with strong, pragmatic and real-world problems solving skills
• Ability to efficiently gauge the audience in each situation and determine the appropriate line of questioning to gain the process knowledge from individual and groups
• Strong collaboration and stakeholder management skills - able to work effectively with others on common tasks; build rapport, gain support, instill confidence, take actions which respect the needs and contributions of others; find common ground; negotiate win-win solutions; and share credit with others; all while achieving the objectives of both the team and stakeholders
• Must have ability to successfully engage in multiple initiatives simultaneously
• Six Sigma, Lean or other process improvement framework Certification
• Experience with iterative or Agile project management methodologies
• Minimum 3+ years of relevant experience
• Bachelor's degree

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.