Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a NOC Technician, you will be responsible to proactively monitor the services and systems offered to our internal and external business partners. Working in a Network Operations Center (NOC), this role involves identifying and troubleshooting IT system issues, ensuring the availability of services, and providing first-line support for any critical IT systems. The NOC Technician plays a key role in ensuring system uptime and efficient operation of systems by resolving technical issues promptly and escalating more complex problems to other IT departments or resources.

HERE'S HOW YOU'LL CONTRIBUTE:

• Monitor network systems, servers, and services for performance and uptime.

• Identify and resolve system issues, including connectivity problems, outages, and hardware failures.

• Perform basic troubleshooting of critical IT systems including VMs, Switches, Firewalls, Storage, and hardware.

• Respond to and resolve alerts, escalate critical issues to higher-level support as necessary.

• Document incidents, resolutions, and system status in monitoring tools and ticketing systems.

• Assist with any preventive maintenance tasks, and IT publications.

• Provide timely communication to internal teams and clients regarding system status and incidents.

HERE'S WHAT YOU'LL BRING:

• Minimum 2-5 years of experience in IT NOC role monitoring critical system infrastructure.

• Minimum of 5 year's experience in a technical / hands on role in IT infrastructure.

• Post secondary diploma or degree in Computer Science or Engineering or equivalent experience

• Proficient in Microsoft technologies not limited to Windows Server/Workstation, Azure, M365, MS Exchange.

• Knowledge in VMWare EXSi Hypervisor is recommended

• Knowledge in common IT protocols and technologies such as DNS, DHCP, LDAP, SMB, etc.

• Knowledge with Cisco Switches and Palo Alto firewalls is recommended

• Knowledge of ITIL/ITSM best practices IT environments.

• Strong communications and organizational skills.

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.