Bilingual Inside Sales Representative

Are you a client oriented sales/customer service professional with strong communication and attention to detail skills? Are you passionate about providing Peace of Mind? Are you looking to be a part of a growing team and company? If so, we have an exciting opportunity for a Bilingual Inside Sales Representative!

Beacon Lite is one of the top providers of traffic control equipment and services. We are a fast-paced, growing business, with over 50 years of traffic control experience. Locally, we have operations in Ottawa, Gatineau, Kingston, and Sudbury with over 250 employees between our 4 locations.

Beacon Lite has merged with the Universal Group, an industry leader who was recognized as one of Canada's best-managed companies in 2023, in Traffic Control Personnel, Traffic Management Planning, Traffic supplies, Occupational Health and Safety Training, Landscaping, and Staffing services. We offer an entrepreneurial environment with opportunities for job advancement and continued education.

Position Overview:

The Bilingual Inside Sales Representative will play a crucial role in maintaining strong client relationships. The primary focus will be on client relationship management and order intake. You will work closely with our Production Manager and Regional Sales Manager while collaborating with internal and external team members to meet client care needs and service standards.

What you will be responsible for:

Quotes & Ordering Process

• Issuing quotes to our clients with accurate pricing and comprehensive information about our products and services

• Accurately and promptly input sales orders, invoicing, and all necessary paperwork into our computer system, ensuring a seamless transactions for our clients

Client Relationship Management

• Serve as the primary point of contact for all external client interactions, ensuring superior account management

• Forge enduring relationships with clients at all levels; positioning yourself as a trusted advisor to meet their evolving needs

• Initiate outgoing calls to generate new business by maintaining regular contact with potential and existing clients, understanding their needs, and offering tailored solutions

• Identify opportunities to upsell or cross-sell additional products and services, maximizing revenue from each client interaction

Customer Growth & Analysis

• Focus on growing our business within the existing client base and leads by providing exceptional service and identifying opportunities for additional sales
• Review existing client profiles to identify growth potential

What we need from you:

• Must be proficient in English and French
• Positive attitude, resourceful, with a high sense of urgency
• Grace under pressure
• Proficiency in using MS Office (particularly MS Excel)
• Must be available to work Monday - Friday, generally 8 hours/day, between the hours of 6am - 4pm
  
• Strong written and verbal communication skills
• Strong customer-centric mindset with a passion for delivering exceptional service
• Highly organized, detail-oriented, and capable of working in a fast-paced environment
• Self-motivated and results-driven, with a dedication to achieving and exceeding sales goals

What you get from us:

• Extended Medical, Vision, and Dental benefits upon completion of probationary period
• Wellness Program/EAP and Corporate Discounts
  
• RRSP/DPSP with 3% matching after 6 months
• A fantastic corporate culture where you will feel supported and recognized for your work
• A growing organization with room for development and advancement

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being 'Passionate, Authentic, and Driven' in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can't wait to hear from you. Come grow with us!

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