By-law Enforcement Officer
Requisition ID: 16242
Department: Emergency & Protective Services Dept.
Service: By-law & Regulatory Services
Branch: By-law Enforcement Branch
Employment Type: Branch: By-law Enforcement Branch
Employment Type: 1 or more Full-time Permanent; 1 or more Full-time Temporary - Up to 1 year
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $69,194.58 - $80,960.88 annually (2024 rates of pay)
Location: 735 Industrial Rd
City: Ottawa, ON
Job Category: Emergency and Protective Services
Application Close: 25/02/2025
JOB SUMMARY
By-law & Regulatory Enforcement is responsible for the enforcement of a multitude of municipal by-laws and provincial legislation and other enforcement related services on a city-wide basis to address issues of safety, nuisance and consumer protection for the residents.
You are responsible for enforcing the city's council-approved regulatory by-laws and several provincial statutes in order to protect the health and safety of the general public and consumers and to reduce or eliminate nuisances. You respond to complaints from the public and perform proactive inspections of municipally licensed establishments and vehicles.
EDUCATION AND EXPERIENCE
Completion of 2 year community college diploma in a related field
Minimum of 3 years of experience in law enforcement and 1 year in a client service environment dealing directly with the public
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Municipal by-laws including Animal, Business Licensing, Taxi Licensing, Noise, Smoking, Portable Signs, Property Maintenance, Fences, Traffic and Parking, Care of Streets, Discharge of Firearms, Fireworks, Open Air Fires, Parks, Topsoil Removal, Encroachments and some provincial statutes including the Tobacco Control Act and Livestock Valuer procedures
- Dispute resolution techniques
- All processes related to issuing and administering charges, appeals and court preparation and testimony in accordance with the Provincial Offences Act
- By-law Services Branch computer applications including Requests for Services, Pet ID and Business Licensing along with corporate systems (e-mail, Word)
- Knowledge of applicable health and safety legislation, including the rights and duties of workers, and general knowledge of corporate/departmental policies and procedures related to health and safety
COMPETENCIES, SKILLS AND ABILITIES
- Ability to investigate and enforce by-law competently and professionally
- Ability to explain and educate the public and clients on by-laws and infractions in a positive manner
- Ability to deal with the public in a calm, effective manner
- Ability to write reports and document issues
- Excellent interpersonal and client service skills
- Deal with tense and stressful situations effectively
- Reliable, responsible, able to work independently and prioritize assignments and work load
- Sensitive to clients from varying cultural backgrounds
- High degree of tact, diplomacy and assertiveness
- Ability to handle animals safely and humanely
- Ability to work various shifts including nights, weekends and holidays
- Ability to complete health and safety training required by legislation and by the Corporation of the City of Ottawa
WHAT YOU NEED TO KNOW
- Various language Requirements. English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver's License Requirement:
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- *Applications received will be used to staff current and on-going requirements up to 12 months.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.