The Operations Manager receives guidance from the Senior Operations Manager or the Director of Operations. The role of the Operations Manager is to provide direct supervision, oversight, and/or support to multiple food service units, including but not limited to: Banquets, Beverage and Housemen.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter (now X).
Leadership
• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute and provide regular feedback to exceed goals.
• Reward and recognize employees and maintain staff morale and promote a positive working environment.
• Engage in effective labor relation practices regarding the union; proactively handle labor relations concerns with the local union shop steward(s) and front-line employees
• Maintains a positive, communicative and collaborative relationship with other departments to enhance efficiency, morale and productivity
Client Relationship
• Consistently exceed customer expectations with professional, friendly service
• Identify client needs and effectively communicate operational progress
Financial Performance
• Adopt Aramark process and systems and ensure all billing data is recorded and reported accurately.
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
Productivity
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Identify and rectify operational challenges related to staffing/scheduling
• Ensure all union guidelines are followed in regard to seniority, scheduling and the existing union agreement
Compliance
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Ensure safety and sanitation standards in all operations
Operational
• Anticipate and address operational challenges to ensure the smooth daily functioning of the Operations department which includes Captains, Servers, Housemen, and cashiers
• Contributes to weekly, monthly, quarterly and annual objectives
• Responsible for the timely, precise and expert execution of all banquet functions
• Recruits, hires, develops and retains front line team.
• Conducts period inventory, payroll reporting, scheduling and operational assignments as required
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Looks for opportunities to implement new products and services which support sales growth and client retention
Additional Responsibilities
• All other related and assigned duties and responsibilities