Supervisor, Grid Technology Support

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are seeking a Supervisor, Grid Technology Support, a change champion and innovative leader ready to embrace the opportunity to guide and mentor others, and enable them to do their best work. And in doing so, to leave a legacy.

Are you ready to make a difference in our community?

JOB SUMMARY

Reporting to the Manager, Grid Technology, the Supervisor Grid Technology Support is responsible for coordinating, directing and scheduling activities of the Grid Technology Support section. Strong supervisory skills and a thorough understanding of ITSM and operations technology systems are key elements of this position.

MAJOR RESPONSIBILITIES

• Oversee the daily operation and maintenance of critical grid technology systems including, SCADA, OMS, DMS, GIS and other engineering software solutions

• Lead, mentor, and supervise a team of Grid Technology Specialists, ensuring effective performance management and professional growth.

• Provide technical expertise and guidance to resolve complex system issues

• Manage the hiring process for full-time, summer students and contractors.

• Foster a positive and collaborative work environment that encourages innovation and knowledge sharing.

• Monitor ticket queues, prioritize requests and ensure adherence to established procedures and service level agreements.

• Coordinate with project managers, SCADA projects field deployment and energization

• Ensure the reliable performance of grid technologies, minimizing downtime and maximizing system efficiency.

• Define and track key performance indicators (KPIs) for the team, identify areas for improvement, and implement strategies to enhance productivity and efficiency

• Develop and implement operational procedures and protocols, including knowledge base articles and troubleshooting guides

• Contribute to the planning and execution of grid modernization projects including the implementation of new technologies and system upgrades.

• Collaborate with vendors, contractors and internal divisions to ensure successful project delivery.

• Ensure compliance with all safety and cybersecurity standards

• Negotiate digital mapping and data acquisitions from external parties.

• Participate in the budget process for the Grid Technology group, approve expenditures up to the corporate signing authority and monitor section expenses.

• Participate in regular rotational after hours on-call technical support responsibilities as required.

• Support the corporate health and safety program within the areas of responsibility, report unsafe conditions and promote safe work procedures

• Perform other duties as required

EDUCATION AND EXPERIENCE

• Post-secondary education in a technical or business discipline.

• Minimum 5 years experience in a related industry with a deep understanding of grid technology systems including SCADA.

• Minimum 5 years experience leading a team of operational support resources

• Familiarity with industry best practices for grid operations, maintenance and cybersecurity is considered an asset.

• Familiarity with ITIL standards for service management

• Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably Google Workspace

• English essential, both oral and written: Bilingualism (French/English) considered an asset

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

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Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.