Training Consultant, Casualty (Contract/secondment)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Reporting to the Ontario Casualty Technical Services Claims Manager, the Training Consultant, Casualty will support the Ontario Casualty COE by creating and delivering relevant training materials and courses to improve the effectiveness of Casualty Claims personnel . This will include identifying training needs, analyzing training programs, measuring its effectiveness, and coordinating the administration and implementation of activities related to the training calendar. May also be assigned special projects to examine the Casualty Claims business or represent the Casualty Claims business on multi-disciplinary teams.

This is a 1-year contract/secondment opportunity that can be based in any of the following Intact Ontario offices: Ajax/London/Mississauga/Ottawa/Richmond Hill or Toronto.

What you'll do here:

• Facilitate new hiring and training within Ontario Casualty Claims
• Delivers courses directly to Casualty Claims personnel in person and/or virtually incorporating multiple learning styles. Coaches and mentors professionals until they have mastered the course material.
• Ensure learning outcomes are met by developing learning tests/evaluations, analyzing results, and monitoring post training behaviours of participants.
• Analyze results and develop new and effective solutions for current training initiatives.
• Seek out areas of opportunity for improvement by providing solutions that result in improved training material, internal training processes and current learning methods.
• Recommend solutions to enhance departmental efficiency and effectiveness while enhancing the experience provided to internal clients.
• Partner with other business units to identify training needs.
• Leverage external resources and learnings to develop teaching strategies that support the principles of workplace training.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role
• Two years of claims experience is required
• Casualty Claims experience is considered a strong asset
• Educational background in Adult Education is an asset
• Strong understanding of adult education/learning theories and effective delivery of material to a variety of audiences
• Proven and demonstrated technical knowledge in insurance systems, products and guidelines.
• Strong proficiency in oral and written communication skills and effective facilitation
• Proven time management and organizational skills
• Can engage an audience
• Solution oriented
• No Canadian work experience required however must be eligible to work in Canada

This posting expires 27/February/2025 at 11:59pm EST ​

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What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.