Operations Supervisor

About the job

Reporting to the Branch Manager, The incumbent will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, ensuring proper operating procedures, and adherence to safety and security regulations, while maximizing profitability and maintaining customer service standards.

Responsibilities

Operations Management

• Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour)
• Maintain routes in Ocean and schedule CIT runs out of the branch
• Responsible for daily opening of the vault; check-out & in of liability; vault balancing; providing direction and allocation of resources

Employee & Labour Relations

• Ensure demonstration and promotion of both Company Values and Success Factors
• Engage in active communication with all branch employees to promote engagement & wellbeing
• Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement
• Ensure adequate staffing levels are maintained and scheduling creation and posting

Customer Service

• Respond to customer inquiries as required and assist in finding solutions to any unresolved issues
• Completion of monthly customer SLA reporting

Security Protocol Enforcement

• Compliance with procedures and processes are performed in accordance with the CSR/RMS and Regional requirements

Branch Health & Safety

• Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies
• Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required
• If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, complete building safety inspections and vehicle inspections
• Must complete the company standard Health & Safety training online

Administration

• Record keeping; payroll functions; inventory control and supply ordering
• Maintain Petty Cash
• Month End reporting: review billing and provide appropriate approvals
• Invoice processing
• Data entry (internal inventory system)
• Selection and interviewing of candidates

Fleet Maintenance

• Technical knowledge and ability to perform minor vehicle repairs and maintenance
• Ensure the fleet is in good working order and preventative maintenance schedules comply with company policy

Qualifications

Position Qualifications

• Action-oriented, able to maintain composure under pressure
• Excellent organizational and communication skills
• Sound working knowledge of PC applications (Word, Excel, outlook) including on a mobile device
• Able to manage conflicts, and make accurate logical decisions
• Able to set targets, establish priorities and meet goals
• Can effectively recruit, hire and train staff as needed
• Strong internal and external customer focus
• Work effectively alone or in team scenarios
• Must have a restricted and non-restricted firearms license
• Must be able to work flex hours as required